Live Chat Support Agent ( Home work)
Posted 6 days ago
Job Details
Location
Salary
23 to 30 per hour (plus commission)
Job Description
Long View Systems is a well-established Canadian information technology company based in Calgary, Alberta. They work with organizations across North America, helping them improve how they use technology through services like cloud solutions, cybersecurity, and day-to-day information technology support. Their partnerships with companies such as Microsoft and Cisco speak to the level of trust and quality behind their work.
The RoleIf you have ever worked in customer support, you already know that live chat is one of the most fast-paced and detail-driven channels. This role is for someone who can stay focused, communicate clearly, and handle multiple conversations without losing quality.
This is a fully remote position with a flexible schedule, but it does require someone who is reliable and able to manage their time without constant supervision.
What You Will Be Doing- Responding to customer inquiries through live chat in a clear, professional, and timely manner
- Handling multiple conversations at once while keeping responses accurate and thoughtful
- Helping customers with account questions, service information, and basic troubleshooting
- Knowing when to resolve an issue directly and when to pass it along to the appropriate team
- Keeping detailed and accurate notes of each interaction
- Maintaining a calm and consistent tone, even during busy periods
- Strong written communication that feels natural, not robotic
- The ability to stay organized and manage several tasks at once
- Good judgment when handling customer concerns
- Comfort working independently in a remote setting
- Basic technical skills and the ability to learn new systems quickly
- Previous customer service experience is helpful, but consistency and reliability matter more
- Flexible work-from-home schedule that allows for better work-life balance
- Extended health and dental coverage, including vision care
- Paid vacation and personal days, along with statutory holiday pay
- Employer-supported retirement savings plan, including Registered Retirement Savings Plan matching
- Ongoing training and opportunities to build long-term skills
- Work-from-home support, including equipment or allowance
- Access to an employee assistance program for additional support when needed
- A stable role with real opportunities to grow within the company
Application closing date is 2026-05-23
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