Live Chat Support Entry level (Remote)
Posted 7 days ago
Job Details
Location
Salary
25 to 30 per hour (plus commission)
Job Description
This role comes down to how well you communicate and how quickly you can understand what a customer needs. You will be handling conversations through live chat, helping people find answers, and making sure issues are either resolved or passed to the right team. It is fast-paced at times, but once you get into a rhythm, it becomes very manageable.
Responsibilities- Respond to customer messages through live chat in a clear and timely manner
- Help customers with questions, account issues, or general support
- Troubleshoot basic problems and guide customers step by step
- Escalate more complex issues to the appropriate team
- Keep accurate notes of each interaction in the system
- Maintain a calm and professional tone, even during busy periods
- Strong written communication skills
- Ability to multitask and handle more than one conversation at a time
- Basic computer knowledge and comfort navigating systems
- Good attention to detail
- Ability to stay organized and manage time effectively
- No experience required, but customer service experience is helpful
- Work-from-home flexibility
- Competitive pay
- Health and dental coverage
- Paid training
- Supportive team environment
- Opportunities to grow within the company
Application closing date is 2026-05-21
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