Live Chat Specialist
Posted 3 days ago
Job Details
Location
Salary
35.600 to 50 per hour (plus commission)
Job Description
At INNOTECH Innovative Technology, we believe that exceptional customer interactions are the cornerstone of our success. As a Live Chat Specialist, you will be the frontline ambassador, delivering timely, accurate, and friendly support that enhances our customers’ experience and drives satisfaction.
This role offers an exciting opportunity to engage with a diverse customer base, troubleshoot issues in real-time, and contribute directly to our company’s reputation for excellence in innovation and service.
Key Objectives- Provide prompt and professional live chat support to customers across multiple platforms.
- Resolve inquiries efficiently while maintaining a high standard of customer care.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain accurate records of interactions and feedback to inform continuous improvement.
- Respond to customer questions and concerns via live chat promptly and courteously.
- Troubleshoot technical issues and guide customers through solutions with clarity and patience.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Document customer interactions thoroughly and update relevant databases.
- Work closely with product, sales, and support teams to provide feedback and enhance customer experience.
- Maintain up-to-date knowledge of company products, services, and policies.
- Meet or exceed established performance metrics related to response time, customer satisfaction, and resolution rates.
- Proven experience in a live chat, customer service, or support role.
- Strong written communication skills with an ability to convey information clearly and professionally.
- Comfortable using chat platforms and CRM software.
- Ability to multitask and manage multiple conversations simultaneously.
- Excellent problem-solving skills and a customer-focused mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Opportunities for professional development and career growth.
- Flexible work schedules and remote work options.
- Supportive and inclusive company culture focused on innovation and collaboration.
- Access to cutting-edge technology and tools.
Application closing date is 2026-03-08
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