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Magna International
Magna International

WFM customer service

Posted 5 hours ago

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Job Details

Full Time

Category

Administrative Customer Service and Support Sales and Marketing

Location

Toronto, ON London, ON

Salary

dollar sign35 to 60 per hour (plus commission)

Job Description

The Work-From-Home Customer Service Representative provides excellent support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and the discipline to work effectively in a remote environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, or ticketing systems

  • Resolve customer issues promptly and professionally

  • Document interactions accurately in the company’s CRM system

  • Follow company policies, procedures, and service standards

  • Escalate complex issues to the appropriate department when necessary

  • Maintain a high level of customer satisfaction

  • Meet performance metrics such as response time, quality, and productivity

  • Protect customer data and maintain confidentiality

Qualifications & Requirements

  • High school diploma or equivalent

  • Previous customer service or call center experience preferred

  • Ability to work independently in a remote (WFM) setting

  • Reliable high-speed internet and a quiet home workspace

  • Basic computer skills and ability to learn new systems

Skills & Competencies

  • Excellent verbal and written communication skills

  • Strong listening and problem-solving abilities

  • Patience, professionalism, and empathy

  • Time-management and organizational skills

  • Ability to handle multiple tasks efficiently

Work Environment

  • Fully remote / Work-From-Home

  • Flexible or shift-based schedules depending on business needs

Reporting To

  • Customer Service Supervisor / Operations Manager

Application closing date is 2026-03-12

Current Openings

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