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Magna International
Magna International

WFM Customer Care

Posted 13 days ago

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Job Details

Full Time

Category

Administrative Human Resources Sales and Marketing

Location

Toronto, ON London, ON Torrance, ON

Salary

dollar sign35 to 60 per hour (plus commission)

Job Description

Job Summary

The Customer Care Representative is responsible for delivering high-quality support to customers by answering inquiries, resolving concerns, and ensuring a positive and consistent customer experience across all communication channels.

Key Responsibilities

  • Handle customer inquiries via phone, email, chat, or social media

  • Resolve customer complaints efficiently and professionally

  • Provide accurate information about products and services

  • Document customer interactions in CRM systems

  • Follow company policies, procedures, and quality standards

  • Escalate complex issues to supervisors when necessary

  • Maintain customer satisfaction and loyalty

  • Protect customer information and maintain confidentiality

Qualifications & Requirements

  • High school diploma or equivalent

  • Previous customer service or customer care experience preferred

  • Strong communication and interpersonal skills

  • Basic computer proficiency and ability to learn new systems

  • Ability to work independently or as part of a team

Skills & Competencies

  • Excellent verbal and written communication

  • Active listening and problem-solving

  • Empathy, patience, and professionalism

  • Time management and multitasking abilities

  • Attention to detail

Work Environment

  • Onsite, remote (WFH), or hybrid depending on company needs

  • Flexible or shift-based scheduling

Reporting To

  • Customer Care Supervisor / Customer Support Manager

If you want, I can:

  • Shorten this for a job board ad

  • Customize it for WFH customer care

  • Add salary range, benefits, and shifts

  • Convert it to a Word or PDF document

Application closing date is 2026-04-19

Current Openings

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