Live Chat Agent WFH
Posted Yesterday
Job Details
Category
Location
Salary
25 to 32 per hour (plus commission)
Job Description
Long View Systems is a Canadian IT consulting and technology services company headquartered in Calgary, Alberta. The company provides modern IT solutions that help organizations improve productivity, security, and digital transformation.
Long View specializes in services such as cloud computing, cybersecurity, IT infrastructure management, digital workplace solutions, and managed IT support. The company partners with major technology providers including Microsoft and Cisco to deliver reliable and innovative technology services to businesses across North America.
With a strong focus on customer experience and employee development, Long View is known for its collaborative culture and commitment to helping clients achieve long-term technology success.
Job SummaryAs a Work-From-Home Live Chat Agent, you will be responsible for assisting customers through online chat support. You will provide quick and professional responses to customer inquiries related to Long View’s IT services, accounts, and technical support requests while ensuring a positive client experience.
Key Responsibilities-
Respond to customer inquiries through live chat in a timely and professional manner
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Assist customers with questions about IT services, account information, and support requests
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Troubleshoot basic technical issues and guide customers through solutions
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Escalate complex technical problems to the appropriate support team
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Document customer interactions accurately in the company CRM or help desk system
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Maintain high response speed and customer satisfaction ratings
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Provide clear and friendly communication while representing the company’s brand
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Excellent written communication skills
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Strong problem-solving and multitasking abilities
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Ability to work independently in a remote environment
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Basic knowledge of computer systems and troubleshooting
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Experience with live chat platforms or CRM tools
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Strong attention to detail and customer-focused mindset
Employees at Long View Systems may receive benefits such as:
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Competitive salary
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Work-from-home flexibility
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Health and dental benefits
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Paid training and career development programs
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Retirement and savings plans
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Supportive and collaborative work culture
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Opportunities for growth within the company
Application closing date is 2026-05-15
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