Service Desk Analyst
Posted Yesterday
Job Details
Location
Salary
30 to 38 per hour (plus commission)
Job Description
Company: Long View Systems
Location: Remote
Long View Systems is a Canadian IT consulting and technology services company headquartered in Calgary, Alberta. The company provides modern technology solutions that help businesses improve efficiency, security, and digital transformation.
Long View offers services including cloud computing, cybersecurity, IT infrastructure management, and managed IT support. The company works with global technology partners such as Microsoft and Cisco to deliver reliable technology solutions to organizations across North America.
Job SummaryAs a Work-From-Home Live Chat Agent, you will assist customers through online chat support by answering questions, resolving issues, and providing information about services. You will ensure that every customer receives fast, professional, and helpful assistance while maintaining high customer satisfaction.
Key Responsibilities-
Respond to customer inquiries through live chat in a professional and timely manner
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Provide information about company services and assist customers with account-related questions
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Troubleshoot basic technical issues and guide customers toward solutions
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Escalate complex issues to the appropriate technical or support teams
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Document customer conversations and updates in the company system
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Maintain high response speed and excellent customer satisfaction ratings
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Strong written communication and typing skills
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Excellent customer service and problem-solving abilities
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Ability to multitask and manage several chats at the same time
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Basic computer knowledge and troubleshooting skills
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Ability to work independently in a remote environment
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Experience with chat support platforms or CRM systems is an advantage
Working with Long View Systems may include benefits such as:
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Competitive salary
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Work-from-home flexibility
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Health and dental coverage
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Paid training and career development programs
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Retirement savings plans
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Supportive team environment and opportunities for growth
Application closing date is 2026-05-15
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