Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

In your role as a collection manager, you will support and lead the National Collections Team to ensure timely follow-ups and obtain payments on overdue invoices. Demonstrate strong familiarity with the Collections Standard Operating Procedures (SOP) and ensure the Collections team completes all collection activities as per the standard process.

What you will do

• Provide daily leadership to collections specialists
• Complete regular review of outstanding invoices to ensure appropriate communications, activities are being applied based on the ageing of invoices and National SOPs
• Maintain Do Not Contact list (DNC) and review quarterly
• Develop strategies to improve cash flow and reduce bad debt
• Assist in the management of high-risk or escalated accounts
• Analyze collection metrics and trends (ageing reports, recovery rates)
• Provide insights and recommendations to senior management to ensure performance targets are achieved
• Work closely and collaboratively with internal support teams on collection matters
• Maintain relationships with key clients to ensure smooth resolution of disputes
• Measure the results of the Collections Specialists against performance targets
• Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies
• Facilitate the performance development cycle for Collection Specialists: This includes annual goal setting, interim and year end reviews, year-end calibration and ongoing performance feedback
• Identify training and development needs of the Collections team and work collaboratively with the Senior Manager to address requirements and deliver programs

What you bring to the role

• College diploma: finance/accounting diploma preferred
• 3 years of collections experience
• Demonstrated people leadership skills
• Strong presentation, written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization
• Able to always deal with people sensitively and professionally
• Strong negotiation skills
• Attention to detail
• Strong organizational, time management skills and the ability to multi-task
• Ability to work independently and within a virtual or in person team environment
• Ability to adapt to a fast-changing environment
• Computer literacy, including effective working skills of MS Office particularly Word & Excel
• The successful candidate will be require fluent written and verbal English as this individual will support a national team and stakeholders across Canada

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.