Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Candidate & Employee Experience Center of Excellence (COE) shapes the overarching strategy and technology for talent attraction and the employee journey. By partnering with HR and Talent Attraction leaders, the COE ensures the development of impactful programs and resources that align with business objectives to attract and retain top talent.

The Manager, Candidate Experience is essential for delivering an exceptional candidate experience, collaborating with experienced and campus hire teams to advance technology, analysis, and workflow improvements.

What you will do

• Oversee daily operations of the Applicant Tracking System (ATS), including responding to user inquiries, conducting system testing, troubleshooting technical issues, managing vendor relationships, and updating training materials as needed
• Support project enhancements including milestone tracking, communication, assessing risk and escalating issues as required to leadership
• Lead the content development of all system materials, and customize as needed to relevant audiences (ie. hiring managers, recruiters, candidates)
• Collaborate with internal teams to lead the implementation of laws and compliance for Talent Attraction, including checking how systems are affected, designing new processes, creating resources, and providing training when needed
• Serve as the primary liaison for KPMG internal testing team, providing documentation as required and proactively identifying efficiencies within the internal controls framework
• Deliver small-scale, non-technical projects that improve the experience of recruiters and hiring managers, by optimizing existing resources and creating new ones based on client feedback and need
• Partner with the Analytics and Automation team as the primary Talent Attraction subject matter expert to develop dashboards that support leadership and business objectives
• Act as the primary day to day contact for external TA vendors ensuring ongoing communication, issue resolution and upholding KPMG Canada's brand reputation

What you bring to the role

• Post secondary degree in business or a related field, or equivalent professional experience
• Strong expertise in end-to-end recruitment processes within the staffing industry or Corporate HR, backed by over 5 years of proven, relevant experience
• 3+ years experience with project management
• In-depth knowledge of applicant tracking systems, with specific proficiency in iCIMS
• Advanced ability to manage and analyze large data sets, leveraging Power Bi to identify meaningful trends and drive data-informed decisions
• Exceptional verbal and written communication skills, with a strong focus on delivering impactful presentations to diverse audiences
• Meticulous attention to detail and commitment to accuracy in all aspects of work
• Highly self-motivated and adept at managing multiple priorities and complex activities, demonstrating excellent time management to consistently meet tight deadlines in high-pressure environments
• Strong relationship-building and interpersonal skills, with a demonstrated capacity to collaborate effectively with individuals possessing a wide range of skills, styles, and perspective

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies , and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.