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Western Forest Products
Western Forest Products

Customer Service Representative (Remote –Full-Time)

Posted 11 hours ago

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Job Details

Full Time

Category

Accounting Administrative Transportation and Warehousing

Location

Toronto, ON

Salary

dollar sign55 to 60 per hour (plus commission)

Job Description

We are seeking a professional and customer focused Customer Service Representative to join our team. This remote position is available on both a part-time and full-time basis, offering flexibility while supporting customers through various communication channels.

This role is ideal for individuals who enjoy helping others and want to build experience in a supportive, remote work environment.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, or phone in a timely and professional manner

  • Provide accurate information about products, services, and company policies

  • Resolve customer concerns and escalate issues when necessary

  • Maintain detailed and accurate records of customer interactions

  • Assist customers with orders, account updates, and general requests

  • Ensure a positive customer experience with every interaction

  • Collaborate with team members to improve service quality

Requirements:

  • Strong communication and interpersonal skills

  • Ability to handle customer concerns with patience and professionalism

  • Basic computer skills and familiarity with customer support tools

  • Ability to multitask and manage time effectively

  • Strong attention to detail and problem-solving skills

About Western Forest Products

At Western Forest Products, we’re building a more sustainable future through responsibly sourced, high-quality wood products. Headquartered in Vancouver, British Columbia, with operations across coastal B.C. and Washington State, we are a global supplier trusted for our craftsmanship and commitment to excellence. As a forward-looking company, we invest in modern manufacturing and innovative, sustainable forestry practices that support the long-term health of our forests and communities. We’re a growing, diverse team that hires regularly across a range of roles, including office-based and remote opportunities. If you’re looking to grow your career while making a meaningful impact, you’ll find your place here. Join us and help shape the future of sustainable forestry.

Industry

Goods and Products Manufacturing Wholesale

Company Size

1001-5000 employees

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Application closing date is 2026-06-10

Current Openings

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