Acceleration Centre, Financial Crime Unit Production Team Lead

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

Meaningful work you'll be part of

As a Financial Crime Unit Production Team Lead , you'll be part of a team that helps deliver high quality, client service excellence and operational efficiency. Responsibilities provided by the business:

• Utilize weekly production targets set weekly and daily production goals for the analysts; manage against targets daily
• Lead daily stand up meeting, reporting on production and quality targets, identify gaps and approach for resolution
• Update daily and weekly production and quality metrics on key trackers on client and PwC systems
• Oversee teams client outreach activities, ensuring team is staying within SLAs and promptly identifying delinquent responses
• Identify team training, behaviour, process issues and suggest methods for improvement
• Complete research per assignments communicated via Delivery Lead
• Address quality review comments and issues as required
• Maintain trackers and update progress as required
• Actively work with Delivery Lead to identify delays in production and potential solutions

Experiences and skills you'll use to solve

• 4 to 6 years of work experience with financial services with AML/ATF KYC and/or investigation
• Experience with Microsoft Office suite of products (i.e., Word, Excel, Powerpoint,etc.) including an understanding of v-lookup, text, reference and logical information functionality in Excel
• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
• Technical aptitude for learning new applications and databases (web-based research tools such as World-Check, LexisNexis, etc.)
• Excellent English written and verbal communication skills, including ability to communicate and manage expectations with engagement teams and clients
• Demonstrated self-motivation and attention to detail, with a desire to take responsibility for personal growth and development
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc .

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

Category

Customer Service and Support