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Dynamics 365 CRM (Sales & Service) Lead, Director

Toronto, ON
Full Time
20 hours ago
PwC's Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets. You will be immersed in a variety of different projects, groups, and locations while getting inspired through your community to grow as an individual as well as a team. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for understanding the latest in technology. Our Alliance team is responsible for establishing partnerships with companies to better serve our client's needs. You'll help build these relationships to complement PwC's strategy through execution capabilities that allow us to deliver multi-competency programmes and solve client's most critical business issues.
Meaningful work you'll be part of

As a Dynamics 365 CRM (Sales & Service) Lead, Director , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
•Leadership Vision: As the Microsoft 'Dynamics 365 Sales & Service' leader, you will build and guide a team of CRM professionals, driving exceptional solutions and positioning PwC Canada as a market leader in the CRM landscape.
•Dynamics 365 Expertise: Leverage your profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service', to lead successful implementation projects and deliver valuable insights to our clients.
•Strategic Alignment with Microsoft: Foster a strong partnership with Microsoft to capitalize on growth opportunities, access the latest 'Dynamics 365 Sales & Service' technologies, and expand our presence within the Microsoft ecosystem.
•Business Development: Identify and seize opportunities to engage with clients, cultivate new relationships, and elevate PwC's market presence in Microsoft 'Dynamics 365 Sales & Service'.
•Client Engagement: Work closely with clients, understanding their unique needs and challenges, and deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions that empower them to enhance customer relationships and drive growth.
•Team Development: Build and lead a high-performing team of CRM experts, nurturing their skills and expertise, and fostering a collaborative work culture.

Experiences and skills you'll use to solve
• Consulting and/or operational experience.
• Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'.
• Leadership qualities and the ability to be recognized as a subject matter expert when our client requires.
• Project management and project planning skills.
• Clear and articulate written and verbal communication skills.
• Good facilitation, delivery skills, presentation and report writing skills.
• Effective leadership and people management skills.
• Ability to develop and manage senior-level relationships.
• The ability to work on a number of projects, meet deadlines and manage stakeholder expectations.
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

PwC BC Region Pay Range Information

The salary range* for this position is $162,200 - $ 270,200 , plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location.

* Please note that the salary range for this position is reflected for our British Columbia region. Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location. PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise.

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at .

Your Application to PwC

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The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
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