Dynamics 365 CRM Senior Associate

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC's value proposition of "strategy led and technology enabled", by aligning our Consulting Solutions' industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

Meaningful work you'll be part of

As a Dynamic s 365 CRM Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Organise , execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team;
• Interface effectively with other members of the consulting team to arrive at best-in-class solution, and provide a sustainable and scalable solution architecture and application to meet client's requirements;
• Deliver high quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;
• Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc ;
• Deliver all consultancy and configuration work according to our project methodology ;
• Design solution using maximum OoB features and provide technical design or develop/customize solution approach for identified gaps;
• Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations ;
• Work on the creation of Dynamics 365 solutions and industry template ;
• Proactively identify risks and provide suggestions to mitigate them ;
• Support practice development activities such as defining, solutioning and configuring industry specific solutions; Be an active member of technical and design working groups within the practice .

Experiences and skills you'll use to solve

• Progressi ve experience as a consultant with implementation of Microsoft Dynamics CE/CRM preferably in a global/multi-country scenario
• Experience in developing Data Migration Strategy, approach and testing methodology
• At least 2-3 end-to-end implementations completed in D365 CE
• S trong functional knowledge and understanding of Dynamics 365 CRM covering a wide range of industries and sectors.
• Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Service
• Working knowledge of the Power Platform (Portals/ Power Pages, Power Apps, Automate, Power BI)
• Knowledge of Azure DevOps & CI/CD implementation is an advantage
• Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is an advantage
• Can perform Fit-Gap analysis, high level estimation & Functional Solutioning
• Good under of System integrations with Dynamics 365 Online - tools, techniques, and best practices
• Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutions
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
• Good understanding of software development lifecycles (Waterfall/ Agile ) , development management, release management, data migrations, cut-over planning and hyper care support
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc .

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

Category

Customer Service and Support