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Manager/Senior Manager, Microsoft - Dynamics D365 CE Functional Lead

Posted 5 days ago

Job Details



Job Description

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

Our Microsoft team is looking for a professional like you with the skills and drive to make a real difference.

Dynamics 365 CRM/CE Functional Leads are key members of the project delivery team, contributing to practice success by liaising directly with the client stakeholders to understand their business processes and requirements, collaborating with technical team-members to define best in class solutions, supporting project management in the delivery of on-time and on-budget deployments and assisting clients deploy solutions that help transform their organizations.

The KPMG Microsoft practice is currently our fastest growing practice. We are seeing tremendous client demand in many different sectors and we don't anticipate that slowing down in the next couple of years. There is a huge opportunity of growth for you at KPMG as the different pieces are moving quickly.

Individuals who can work in a dynamic, fast, fluid and entrepreneurial environment will excel, and find a wide range of opportunities in our growing practice.

What you will do
  • Prepare and lead requirements gathering workshops, and create detailed requirements documentation.
  • Lead the definition of user stories and end-to-end process definitions that form the backbone of the D365 CRM/CE and Power Platform deployments.
  • Lead the creation and refinement of product backlog items based on client requirements to ensure successful execution of agile sprint cycles during solution implementation.
  • Collaborate with the technical team throughout the implementation to ensure successful delivery of the project.
  • Lead the functional team to contribute to configuration of the solution.
  • Lead the functional team to create and execute QA test plan and test cases during project delivery.
  • Lead the functional team to develop functional training materials and deliver end user training for client during project delivery.
  • Contribute to pre-sales efforts by providing support for proposals, client scoping sessions, presentation, preparation and delivery of tailored client demos.
  • Maintain open communications, be directly connected to the client, lead meetings, and capture and distribute action items.
  • Assist with providing inputs to the project plans, estimates and scope for sales proposals and statements of work.
  • Stay current on Dynamics 365 Customer Engagement business applications and related technologies, particularly Dynamics 365 Copilot, Power Platform and Azure cloud technologies that support the solution.
What you bring to the role
  • Functional leads are expected to have 5+ years of business requirements analysis (gathering, documenting, and maintaining client requirements), and hands-on experience configuring Dynamics 365 CE applications and Power Platform.
  • Strong experience delivering solutions based on Dynamics 365 CE applications: Sales, Marketing, Customer Service, Field Service.
  • Strong experience delivering solutions based on Power Platform: Power Apps, Power Automate, Power Pages.
  • Strong experience leading client workshops with key business stakeholders, requirements and design discussions, and facilitation of internal team meetings.
  • Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
  • Strong consulting and communication skills, with a collaborative and team-oriented nature.
  • A passion for technology and its ability to improve business processes.
  • Demonstrated analytical, problem-solving, organizational skills.
  • Professional certification in Dynamics 365 CE applications and Power Platform is highly desirable.
  • Previous experience in a consulting organization is an asset.
  • Scrum methodology awareness and previous work in an agile environment is an asset.
KPMG BC Region Pay Range Information
The expected base salary range for this position is $98,000 to $182,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here.

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .

About KPMG

KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and 7,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et 7 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.


Banking & Finance

Company Size

5001-10,000 employees

Application closing date is 2024-07-13

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