Resourcing and Deployment Manager

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You'll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.

Meaningful work you'll be part of

As a Resourcing and Deployment Manager, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm's strategic priorities , achievement of business metrics, and resolving unassigned clients and reallocations for new CSS joiners/leavers
• Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff le verage and peak season me trics
• Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements
• Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement
• Coach and oversee RM specialists, ensuring adherence to strategic resourcing processes and junior staffing procedures
• Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
• Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs
• Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization , chargeable hours, and headcount adjustments
• Develop expertise in RM technology, particularly TalentLink Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink module s to staff , while focusing on technological enhancements and the development of new tools for continuous improvement
• Ensure staff assignments comply with firm quality standards (QMSE)

Experiences and skills you'll use to solve

• Solid understanding of Resource Management, including forecasting, strategic planning, and how these elements connect to overarching business strategy
• Proficiency in data analysis and storytelling through data with the capa bility of interpreting findin gs to p rovide actionable insights
• Exceptional communication skills in English (both written and verbal) with a proven track record to negotiate and influence effectively in high-stress situations while maintaining composure and empathy; consult with others, build relationships, facilitate group discussions, and execute on change management activities
• Demonstrated ability to make independent decisions and exercise excellent judgment without oversight
• Experience in leading and coaching teams, with a proven record in strategic and creative thinking
• Strong problem-solving skills, with a clear understanding of the business impacts of resourcing decisions
• Aptitude for addressing and de-escalating client concerns independently, maintaining professionalism in all interactions
• Ability to manage ambiguity and complex projects, think strategically, and demonstrate agility under tight deadlines
• Experienced in setting priorities, meeting, and exceeding deadlines while maintaining a high level of integrity and confidentiality
• Proven track record of effective change management execution and the ability to deal confidently with partners and staff at all levels
• This is an 18-month full-time contract opportunity

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

Category

Human Resources