Community Manager

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Community Manager, you are responsible for managing the physical space and operations of an interactive co-working space in our location in downtown Toronto. You will be responsible for creating and developing a member community that supports the growth and development of our membership base. You will drive the membership and retention and is responsible for the overall sales and operations. Cultivating interactive community events that reflect the unique needs of the membership base, each day will be fast-paced, challenging, rewarding and meaningful and you will be inspired to bring your best, every day.

Specifically, you will:

•Engage with members to understand their interests, business and goals and provide unique programs to support their growth.
•Curate and execute ongoing member experiences in the form of learning seminars, networking, lunch and learns and other events that connect to the location.
•Analyze, develop and implement a plan to create connections between members through social and professional connections and activities.
•Work towards 100% occupancy with a high member retention rate. Create and execute development plans and a membership drive strategy to successfully meet targets.
•Connect members to relevant services within Staples Canada and re-evaluate member needs on an annual basis.
•Provide analytics and reporting to the Director on ongoing sales, profitability and forecasting.
•Conduct opening and closing duties, ensure inventory levels are met and perform meeting room and event set up duties.
•Responsible for the health and safety of our members including health and safety onboarding and ongoing emergency plan training.

Some of what you need

•4-6 years of progressive experience in hospitality, retail, co-working or sales environment
•2+ years of supervisory/management experience
•Completion of University degree or equivalent experience
•Demonstrated ability to deliver a high level of customer service and outstanding experiences.
•Possesses excellent oral and written communication skills (phone, email, presentation etc.)
•Ability to understand the importance of community and be able to build relationships and foster connections with others.
•Must be comfortable with technology and be able to provide simple solutions as required.
•Curious
•Approachable
•Passionate
•Solutions finder

Some of what you will get

•Associate discount
•Health and Dental benefits
•RRSP/DPSP
•Performance bonuses
•Learning & Development programs
•And more...

Additional Information

•Office, Store & co-working environment
•Requires a flexible schedule to support the needs and events of the community

Category

Retail