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Retail Manager, Services

Toronto, ON
Full Time
6 days ago
Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Services Manager, you're responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results through effective management and execution of the services areas in the store; cash, solutionshop (printing, digital marketing, shipping) and technology services. You're a coaching expert-attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.

Specifically, you will:

    •Maximizes sales growth in the services area in the store solutionshop including cash, solutionshop, and technology services.
    •Manage the coordination and execution of services and maximize department productivity
    •Monitor store-use merchandise.
    •Provide team leadership through hiring, onboarding, coaching and development.
    •Provide cash support to associates at the checkout to ensure a positive customer experience.
    •Ensure general cleanliness for a positive customer and associate experience.
    •Responsible for the safe and proper use of all store equipment.
    •As a leader in the store, responsible for inspiring and engaging the team and ensuring effective 2-way communication
    •Lead, coach and manage the operational excellence and store standards for your departments.
    •Support asset protection initiatives and programs.
    •Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.
Some of what you need

    •3 years of Retail or Services Management experience (or any other sector focused on customer experience)
    •Successful completion of high school & post-secondary education is preferred
    •Proven track record of achieving customer service excellence and sales results
    •Comfort with technology
    •Be a dynamic, inspiring partner to our customers and for our associates
    •Solutions Finder

Some of what you will get

    •Associate discount
    •Health and Dental benefits
    •Performance bonuses
    •Learning & Development programs
    •And more...

Additional Information

    •A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
    •Exposure to moderate levels of noise generated by the print equipment.
    •You will be required to stand in a stationary position for periods of time. This would occur while working on various orders.
    •We'll also ask you to work a variety of shifts including evenings and weekends.


Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.