Remote Call Center/Customer Service Representative

Posted 4 days ago

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Job Details

Full Time

Tory Hill, ON

dollar sign 18 to 40 per hour (plus commission)

Responsibilities

As a Customer Service Representative, your duty will be to handle incoming calls, emails, and chat inquiries from customers in a professional and timely manner
You will accurately identify and assess customer needs and proactively offer appropriate solutions and recommendations
We rely on you to resolve customer complaints or issues by investigating the cause, providing explanations, and taking necessary actions to ensure customer satisfaction
Your Customer Service Representative duties and responsibilities include following up with the client to see whether the solution provided was successful. Also, you need to record any recommendations they may have to improve their experience
As a Customer Service Representative, you will be responsible for maintaining a record and informing management of consumer problems, issues, and trends
You must be flexible to assist clients during peak call traffic and special events, such as working weekends or late at night
As a Customer Service Representative, you will be responsible for making independent decisions that are advantageous to both the client and the business, such as reducing prices and identifying potential exemptions as a promoter for clients

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