Guest Experience - Customer Service

Posted A month ago

Job Details

Full Time

Location

Canada

Job Description

Guest Experience Leader - Montréal-Trudeau Airport (YUL)
McCafé
McCafé has a proud history of delivering quality coffee, fresh baked goods, and delicious food to guests across Canada. At Montréal-Trudeau International Airport (YUL), we bring that experience to a truly unique setting.
As the only McCafé located inside a Canadian airport, we operate in an environment unlike any other. Every day, we serve guests from around the world in a fast-paced setting where teamwork, consistency, and pride in our work make all the difference.
At the same time, we focus on people. Many of our guests return regularly, and we take pride in creating a welcoming experience they remember each time they travel through the airport.
Every day, you make a real impact on the guest experience.

Guest Experience Leader
In this role, you are responsible for elevating the guest experience and ensuring that every visit reflects our service standards. You connect with guests, support the team, and help create a welcoming and consistent experience throughout the restaurant.
What You'll Do

Be present on the floor, connecting with guests and creating a welcoming experience from the moment they arrive
Support guests with care and attention, whether it's offering directions, assisting families and seniors, or ensuring their visit meets expectations
Help create a positive and comfortable environment where guests feel taken care of, even during busy periods
Work closely with the team to keep the restaurant clean, organized, and ready to deliver at all times
Act as a Guest Traffic Guide (GTG) during peak periods to support flow and maintain a smooth experience
Contribute to the kind of experience that brings guests back every time they travel through the airport

Your Profile

Engaging, outgoing personality with a strong customer-focused mindset
Comfortable working in a fast-paced, high-volume environment
Strong understanding of service standards and guest experience fundamentals
Proactive approach to anticipating and responding to guest needs
Confidence to step in and support guest recovery when needed
Previous hosting or guest service experience is an asset

Our Offer
Working with us means that you will have the opportunity to earn and learn, with flexibility and a safe, inclusive work environment.
What this means in practice:

Flexible hours and shifts that fit your needs
A safe, respectful, and inclusive workplace
Access to world-class training and skills development opportunities
A total rewards package that includes discounts, incentives, and recognition
A team where you can bring your authentic self to work
A unique airport setting where no two days are the same
A strong team environment built on support, accountability, and performance

A unique environment. A strong team. Real impact on every guest experience.
Apply today and be part of McCafé ADM.

About us
McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
As Ronald McDonald's House Charities founding and forever partner, McDonald's Canada, its franchisees, and its guests support RMHC by providing a portion of proceeds of RMHC Cookies, Coinbox and Cashless donations and McHappy Day to support families in need.
The McCafé brand launched in Canada in 2011, becoming a leading player in the Canadian quick-service coffee landscape with its Premium Roast coffee and espresso-based beverages. Building on its strong coffee credentials, McCafé has expanded into other menu categories including Real Fruit Smoothies, Frappés, and Bakery. McCafé opened its first standalone café in Toronto in 2015, offering its signature coffee products along with a café-style menu. McCafé coffee is made from 100% Rainforest Alliance Certified Arabica beans and can also be found in grocery stores and in the air on WestJet. For more information, please visit www.mcdonalds.ca/mccafe .

About McDonald's

At McDonald’s® Canada our People Vision is for our people to feel valued and proud to work here. In fact we aim to be the best employer in every one of our Canadian communities. Each person at McDonald’s plays an important role. Crew and managers work together, constantly communicating and supporting each other in a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. One of the best things about working with us is the potential for lasting friendships. The interesting people you’ll meet will ensure you have a great time at work. And if you enjoy social activities, you’ll have chances to spend time with your colleagues at special company events including summer picnics, holiday parties and other organized outings.