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Western Forest Products
Western Forest Products

Live Chat Support Agent

Posted 11 hours ago

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Job Details

Full Time

Category

Accounting Administrative Banking, Finance and Insurance

Location

Toronto, ON

Salary

dollar sign45 to 50 per hour (plus commission)

Job Description

We are looking for a responsive and detail-oriented Live Chat Support Agent to join our team. This remote role is available on both a part-time and full-time basis, providing real-time assistance to customers through online chat platforms.


This position is well-suited for individuals who enjoy assisting customers in a fast-paced, digital environment while working remotely.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat

  • Provide accurate information about products, services, and policies

  • Assist customers with orders, account issues, and general questions

  • Resolve concerns efficiently while maintaining a positive tone

  • Escalate complex issues to the appropriate team when necessary

  • Maintain clear and accurate records of customer interactions

  • Ensure a high standard of customer satisfaction with each interaction

Requirements:

  • Excellent written communication and typing skills

  • Strong attention to detail and ability to multitask

  • Ability to remain professional and courteous under pressure

  • Basic computer proficiency and familiarity with chat platforms

  • Strong problem-solving skills and a customer-focused mindset

About Western Forest Products

At Western Forest Products, we’re building a more sustainable future through responsibly sourced, high-quality wood products. Headquartered in Vancouver, British Columbia, with operations across coastal B.C. and Washington State, we are a global supplier trusted for our craftsmanship and commitment to excellence. As a forward-looking company, we invest in modern manufacturing and innovative, sustainable forestry practices that support the long-term health of our forests and communities. We’re a growing, diverse team that hires regularly across a range of roles, including office-based and remote opportunities. If you’re looking to grow your career while making a meaningful impact, you’ll find your place here. Join us and help shape the future of sustainable forestry.

Industry

Goods and Products Manufacturing Wholesale

Company Size

1001-5000 employees

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Application closing date is 2026-06-10

Current Openings

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