The Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient, effective support for all areas of Human Capital and the business in executing Human Capital related transactional and administrative activities. The Team functions as a primary HC point of contact in the resolution, escalation, or routing of inquiries as needed in line with HC protocols and guidelines. This position reports to the Manager, Human Capital Service Center (HCSC)

Meaningful work you'll be part of
As a Human Capital Service Centre Team Lead , you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Responsible for providing Level 2 front ‑ facing support to routine and complex inquiries , deliver firmwide HC transactional support in collaboration with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations Team
• Support a broad range of HC processes including Core HR, Disability Administration, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting
• Act as next level support for resolving complex inquiries, partnering closely with the HCSC Manager on issue resolution
• Research, troubleshoot, and resolve ad hoc HC process requests by leveraging strong knowledge of firmwide HC programs , systems in alignment with statutory legislation
• Support Data Management responsibilities, including running HC reports, managing large data sets, completing audit activities, and identifying opportunities for workflow automation and process optimization
• Review and validate payroll inputs and data loads prior to payroll cutoff to ensure data accuracy and compliance
• Oversee the development, review, and delivery of HC reports, dashboards, and scorecards, and support Workday release projects and new functionality implementations
• Manage ticketing system inquiries, conduct ongoing system and data audits using Workday and Alteryx workflows, and participate in assigned projects and operational initiatives
• Ensure process updates are completed and deliver training and coaching to HCSC administrators to support knowledge growth and process accuracy
• Collaborate with multiple HR teams, including HC Technology, HR Business Partners and HC Services Operations Team , to enable effective and efficient HR operations

Experiences and skills you'll use to solve
• Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and creating Alteryxor otherautomation solutions
• Experiencein aHuman Capital environmentorin aHC Generalist/HCSpecialistrole(with accountability for processes or programs)
• Exceptional critical thinking, attention to detail, and adherence to data governance and confidentiality standards
• Demonstrates high accuracy in reviewingownand others' work
• ProvidesWorkday best practice guidanceand process coachingto HCSCteammembers andother HCteams
• Adapts quickly to changing demands while managing multiple competing tasks and shifting priorities effectively, working both independently and collaboratively
• Builds strong relationships and delivers high-quality customer service across all levels of the Firm
• Strong communication skills, including verbal, written, organizational, and listening abilities
• Applies sound judgment, problem solving skills, professionalism, integrity, and consistently meets deadlinesin afast-pacedenvironment
• PwC Canadaiscommitted to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer
• This is an 18-month full-timecontractopportunity.

Why you'll love PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part ofdiverseteams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more aboutourApplication Process andTotal Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).