Director, IT Infrastructure / Cloud / End User Operations and Support Lead ( KPMG Delivery Network)

Posted 9 hours ago

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Job Details

Full Time

Location

Toronto, ON

Job Description

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The IT Infrastructure / Cloud / End User Operations and Support Lead is a senior leadership role responsible for establishing and driving KDN's IT Infrastructure / Cloud / End User Operations delivery and support strategy - ensuring the seamless delivery of IT services, optimizing infrastructure performance, providing efficient end user support, and driving the adoption of innovative technologies (specifically AI) to meet the business's evolving needs.

What you will do

Oversee the day-to-day operations of KDN's IT infrastructure, including servers, storage systems, networks, and data centers.
Ensure high availability, reliability, and security of all IT systems and infrastructure
Manage cloud-based resources, ensuring efficient usage, cost optimization, and security
Lead the end user support team to provide timely and effective resolution of IT-related issues
Develop and manage support processes, including incident management, problem management, and change management
Supervise and mentor a team of IT professionals, including Service management administrators, network engineers, system administrators, database administrators and Cloud engineers
Implement AI-powered automation to enhance operational efficiency and service quality
Create a culture of innovation and continuous improvement across teamsinclusive language

What you bring to the role

Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree.
Minimum of 8 years of experience in IT infrastructure, cloud operations, and end user support, with at least 3 years in a leadership role.
Strong technical knowledge of network architecture, cloud platforms, virtualization technologies, and enterprise IT systems.
Proven experience in leading and managing IT teams.
Excellent problem-solving, analytical, and decision-making skills.
Strong project management skills and experience with project management methodologies.
Exceptional written and verbal communication skills.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

About KPMG

KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and 7,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et 7 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.