Transportation Claims Analyst

Transportation Claims Analyst

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Transportation Analyst (Claims) Job Description

Reporting to the Senior Manager Transportation, the Transportation Analyst (Claims) role will focus on all aspects of transportation claim management. This critical role will both ensure vendor exceptions are processed and paid in a timely manner and perform key audit and reporting activities to help senior management understand and develop strategies to reduce shrink. The Transportation Analyst (Claims) role will:

• Manage the transportation claim process including reviewing, tracking, and ensuring resolution of each claim and ultimately ensuring any payment disposition made by the carriers is paid and recorded appropriately.
• Develop and maintain appropriate key performance indicators around transportation claims and provide root-cause analysis and recommendations for any trends observed.
• Assist in identifying continuous improvement opportunities to streamline the reporting, and analysis of transportation data to drive efficiency and potential cost savings
• Leverage data visualization tools to represent the data in a business-friendly manner with the aim of generating actionable insights
• Participate in quarterly carrier performance review sessions.
• Support Manager/Senior Transportation Specialists in conducting analysis on transportation activity; identifying and presenting opportunities / recommendations.
• Support and/or lead projects of varying size and complexity including problem definition, data collection/analytics, solution modeling, presentation, and implementation.
• Other related duties and special projects as required from time to time.

Job Knowledge Requirements:

1. Relevant knowledge and experience:

• University Degree in Business, Supply Chain Engineering, or related field preferred.
• Professional certification in Transportation or Logistics (CITT, PLog) preferred.
• 3+ years experience in transportation / distribution / manufacturing / Loss Prevention.
• Minimum of 1 year of demonstrated experience in an analytical role.

2. Technical competency requirements:

• Exceptional data and process analysis, problem solving, planning, and organizational skills are a must. Ability to understand the big picture and quickly adapt to it.
• Technological aptitude with advanced Excel skills are required along with proficiency in remainder of Microsoft Office Suite; experience with Oracle ERP preferred
• Knowledge of advanced data query tools (SQL, Access, Noetix, etc) preferred
• Familiarity with visual dashboarding and data management tools (Tableau, Power BI) strongly preferred
• Highly effective communication skills (oral and written) coupled with strong presentation skills.
• Experience analyzing, manipulating, transforming, and interpreting large and complex datasets
• Superior time management skills, with the ability to effectively manage multiple tasks simultaneously. Strong sense of urgency
• Self-motivated, collaborative and team focused individual with the ability to work independently

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Supply Chain / Logistics & Logistics Management
Requisition ID: 327792

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Corporate

Location:
Toronto, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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