Sr. Mgr. Comp. Ins. & Bench.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

We're looking for a Senior Manager, Competitive Insights & Benchmarking to lead our Network Benchmark and KPI Performance team, with a strong focus on elevating network service quality and enhancing customer experience. This role is responsible for developing and executing our benchmarking strategy, analyzing network performance data, and translating insights into actionable improvements that directly impact how customers experience our wireless and wireline services. The ideal candidate will bring deep technical expertise, strong analytical capability, and a passion for driving measurable improvements in end‑to‑end service quality. They will work closely with cross‑functional teams to ensure our network meets and exceeds customer expectations, positioning our organization as a leader in reliability, performance, and overall customer satisfaction.

You excel at bridging the gap between data science, network engineering, and executive decision‑making, and are equally comfortable setting long‑term analytics strategy as you are delivering near‑term business impact. You thrive in fast‑paced, Agile environments and are motivated by building high‑performing teams and scalable analytics capabilities.

What You Bring:

1.Leadership & Strategic Vision

• Bridge-Building & Communication:Proven ability to translate complex statistical concepts and model outputs into actionable business strategies forvariousstakeholders (e.g., Network Engineering, Marketing, and Executive Leadership).

• Agile Project Management:Proficiencyin leading data teams throughAgile/Scrumworkflows, managing backlogs, and prioritizing high-impact use cases that align with organizational KPIs.

• Talent Development:Strongtrack recordin recruiting, mentoring, andretainingtop-tier data talent, fostering a culture of continuous learning and technical excellence.

2.Telecommunications Domain Expertise (Wireless & Wireline)

• Network Architecture Knowledge:Deep understanding of telecom network topologies, including5G/LTE/RANfor wireless andFTTH/GPON/DOCSISfor wireline.

• Telecom Data Fluency:Experience working with high-volume, high-velocity telecom data sources, such asCall Detail Records (CDRs), Network Probe Data, Signaling Data (SS7/Diameter), and Customer Premises Equipment (CPE) telemetry.

• KPI Familiarity:Excellent understanding of critical industry metrics including Churn, ARPU (Average Revenue Per User), NPS, Latency, Jitter, Packet Loss.

3. Data Science & Technical Proficiency

• Machine Learning:Working-level knowledge of predictive and prescriptive modeling techniquesand familiarity withDeep Learningframeworks (TensorFlow,PyTorch).

• Big Data Ecosystems:Hands-onproficiencywith distributed computing and data engineering tools essential for telecomandCloud platforms (AWS, Azure, or GCP).

• MLOps& Deployment:Competency in the full model lifecycle,utilizingtools like Docker, Kubernetes, andMLflowto ensure models are scalable, reproducible, and monitorable in production environments.

Accountabilities

1. Strategic Team Leadership & Delivery

• Leada high-performing team, providingleadershipguidanceandcareer coaching to ensure consistent delivery of high-qualityreports.

• Defineteamroadmap byidentifyingopportunities where AI/ML can drive significant ROI, specifically balancing "quick wins" with long-term strategic projects.

• Championa data-driven culture across the organization, advocating for the adoption of data products in network.

2. Wireless & Wireline Network Optimization

• Drivethe development of predictive maintenance models toanticipatefailures before theyimpactcustomers,reducing customer impacts hours.

• Driveoptimizationofour wireless/wirelinenetworkswith accountable stakeholdersbased on predicted usage.

• Overseereal-time anomaly detection initiatives toidentifynetworkimpairments andwork towardsself-healing network capabilities.

3. Advanced Analytics & Commercial Application

• Managethe end-to-end lifecycle of models, integrating network experience data (dropped calls, slow speeds)to improve the customer experience

• Ensurerigorous data governance and ethical AI practices,maintainingcompliance with telecommunications regulations.

• Collaboratewith the Network Engineering teams to analyze traffic patterns andutilization, using time-series forecasting to predict bandwidth capacity requirements.

What You Bring:

Qualifications

Education & Experience

• Education:Degreein Computer Science, Electrical Engineering, Statistics, Applied Mathematics, or a related quantitative field.A background in Telecommunications Engineering is highly preferred.

• Professional Experience:Minimum of 7+ yearsin telecommunication engineering/operations environment, with at least 3+ years in a people management or technical lead capacity.

• Industry Background:Proven experience working within the Telecommunicationssectorwith large-scale network data (OSS/BSS systems).

Technical Skills (Hard Skills) :

• Programming & Scripting:Proficiencyin Python and SQL

• Cloud & Big Data:Hands-on experience with cloud platforms (AWS, Google Cloud Platform, or Azure) and big data processing frameworks (Apache Spark, Databricks, Hadoop).

• Visualization:Ability to guide teams in creating executive-level dashboards using tools like Tableau,PowerBI, or Grafana.

Leadership & Soft Skills :

• Communication:Exceptional written and verbal communication skills, with the ability to distill complex technical results into clear business cases for executive leadership.

• Project Management:Experience delivering projects using Agile/Scrum methodologies.

• Stakeholder Management:Demonstratedability to negotiate requirements and manage expectations with cross-functional partners in Network Engineering, IT, and Marketing.

What's In It for You

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts:Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path:self-driven career development program
  • Rogers First:priority in applying to internal roles of interest
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Engineering
Requisition ID: 330950

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Technology

Location:
Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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