Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Technology Infrastructure and Operations department in Information Technology Services (ITS) is responsible for operating and supporting core IT infrastructure and services at KPMG in Canada. The Enterprise Operations team is a core group within ITS who are responsible for the 24x7 Network Operations Center (NOC),

as well as supporting our monitoring tools. This role involves the development, maintenance, and support of our core infrastructure, application monitoring tools, and enterprise dashboards.

What you will do

• Provide ongoing support and maintenance for our primary infrastructure and application monitoring tools (Datadog, Azure Monitor)
• Work with system architects and engineers to design and implement new monitoring solutions to support ever-changing business requirements as well develop and maintain enterprise dashboards
• Collaborating with Security Operations team leads to ensure toolset is compliant with all security requirements
• Design monitoring and triage responsibilities with TSO Management for ongoing support of our critical services
• Develop technical documentation outlining monitoring set-up and verification steps for project implementations
• Migrate monitoring workloads from on-premises to cloud native toolsets
• Work with TSO leadership to design long-term monitoring strategies
• Involvement in financial budgeting for the monitoring toolset and ensure that existing tools remain compliant within financial targets
• This role requires 24x7 rotating on-call support for after-hours support

What you bring to the role

• Bachelor Degree in Computing Science or a related field or equivalent Technical Diploma combined with relevant experience
• 3 years of experience with cloud platforms and services such as IaaS, PaaS and SaaS, preferably with Azure and AWS Cloud (GCP is an asset)
• Strong interpersonal and oral communication skills
• Working knowledge of a wide range of programming languages: C#, C++, Java, Javascript, Python, Powershell are all preferred, other languages are an asset
• Knowledge of IaC principles and tools like Terraform, Ansible, or Chef is desirable for automating the setup and deployment of infrastructure
• Knowledge of CI/CD principles and tools like Jenkins, GitLab CI, or CircleCI
• Strong understanding of critical service support flows, and experience with supporting or developing critical service/business continuity planning
• Experience creating enterprise reporting dashboards
• Experience with budgets, analysis, and chargebacks #obsidi

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.