Application Deadline:

03/07/2026

Address:
100 King Street West

Job Family Group:

Customer Solutions

This Role Is Not a Fit If You Are Primarily a:

• Business Analyst focused on requirements gathering
• Product Owner managing backlogs and user stories
• Individual contributor without people leadership accountability

Why This Role

This is a high-visibility leadership role with real influence over how digital operates across Global Asset Management. You will shape strategy, build teams, and improve delivery outcomes-not just manage tasks.

Senior Manager, Digital Strategy & Operations

Location: Toronto, ON
Reports to: Director, Digital Engagement, GAM
Employment Type: Full-Time

Role Overview

The Senior Manager, Digital Operations & Strategy is accountable for the digital operating model that underpins Global Asset Management's digital ecosystem. This role combines senior people leadership, operational strategy, vendor management, and governance to ensure digital work is delivered at scale with speed, quality, and regulatory confidence.

This leader defines how digital work gets done-from intake and prioritization through execution, publishing, and measurement-across CMS, MarTech, analytics, vendors, and internal partners.

Role Positioning

This is a senior people leadership and operational strategy role.
It is not a Product Owner or Business Analyst position.

Success in this role requires ownership of an operating model, experience leading teams, and comfort making strategic trade-offs across priorities, risk, and capacity in a regulated environment.

Key Accountabilities

Digital Operating Strategy & Leadership

• Define, evolve, and own the digital operating model across GAM (intake, prioritization, workflow, approvals, publishing, measurement).
• Translate business strategy into operational priorities, capacity plans, and delivery governance.
• Establish clear decision rights, service levels, and performance metrics across digital delivery.

People Leadership

• Lead, coach, hire and performance-manage a team of digital specialists and content publishers.
• Build team capability through role clarity, development planning, hiring input, and succession coverage.
• Foster a culture of accountability, continuous improvement, and strong cross-functional partnership.

Operational Excellence

• Oversee day-to-day digital operations to ensure timely, accurate, and compliant execution.
• Own intake and routing across digital streams, ensuring work is prioritized and delivered through standardized workflows.
• Implement and continuously improve workflow discipline using tools such as Workfront (or equivalent).

Vendor & Stakeholder Management

• Serve as primary owner for digital vendors and agencies, including SLAs, performance management, and escalations.
• Partner closely with Marketing, Product, Technology, Analytics, and Compliance to align execution with business and regulatory needs.
• Communicate operational performance, risks, and improvement plans to senior stakeholders.

Data, Platforms & Governance

• Ensure reliable data flow across CMS, MarTech, and analytics platforms.
• Partner with analytics teams to turn operational and campaign data into actionable insights.
• Embed governance, compliance, and documentation standards into all digital processes.

Required Qualifications

• 7+ years in digital operations, platform operations, or digital delivery leadership.
• 2+ years of direct people management with accountability for performance and development.
• Experience owning or evolving an operating model or service delivery framework.
• Background in asset management, wealth, banking, or regulated financial services.
• Experience with CMS platforms, workflow tools (Workfront preferred), and vendor management.
• Strong cross-functional leadership and stakeholder management skills.

Salary :

$94,600.00 - $176,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.