Overview

Job Skills / Requirements

Position: Security Supervisor

Location: Hamilton/Burlington Region

Payrate: $21.75 - $22.75

Averaging Agreement: Overtime is ESA

Posting Date: April 10, 2026

Internal Posting Closing Date: April 17, 2026

External Posting Closing Date: April 25, 2026

Job Description:

The Supervisor oversees day-to-day security operations. This role ensures the safety, security, and comfort of all patrons, tenants, and staff by maintaining a strong security presence and responding effectively to incidents and emergencies. The Supervisor is responsible for leading the security team during shifts and acts as the main point of contact. The ideal candidate is dependable, proactive, and able to lead with professionalism and confidence.

Duties & Responsibilities:
• Supervise security operations, ensuring staff are carrying out their duties as required
• Take full responsibility for the site during shifts.
• Act as the primary contact for security staff and emergency services during assigned shifts
• Communicate any concerns, incidents, or operational issues to the Client & Operations Manager in a timely manner.
• Ensure guards are positioned appropriately and that all post orders and patrols are being followed
• Monitor compliance with Client property rules, property standards, and applicable legislation (e.g., Trespass to Property Act)
• Lead or assist with shift briefings and updates for on-duty staff
• Respond to and manage incidents including theft, disturbances, medical emergencies, and fire alarms.
• Conduct patrols of Client property, including parking lots and service areas, and ensure a safe and secure environment
• Oversee incident reporting and ensure reports are completed accurately and submitted in a timely manner
• Monitor CCTV and access control systems and respond to any unusual or suspicious activity
• Provide coaching and guidance to security staff, promoting high standards of professionalism and customer service
• Assist with Fire & Life Safety inspections, alarm tests, and evacuation drills
• Enforce access control and support line management and crowd control during peak periods or events
• Maintain a professional and approachable demeanor at all times
• Perform other duties as assigned by the management
Qualifications & Requirements:
• Valid Ontario Security Guard License and current First Aid, CPR, and AED certification
• Minimum 1-2 year of supervisory experience
• Valid G-Class driver's license with last 3 years of clean driving record (driver's abstract required)
• Proven leadership, communication, and problem-solving skills, with the ability to manage incidents calmly under pressure
• Strong understanding of emergency procedures, report writing, access control, and CCTV/electronic security systems
• Knowledge of Trespass to Property Act and other relevant Ontario legislation
• Certified in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
• Legally authorized to work in Canada
• Degree in Police Foundations, Protection & Security, Criminology, or Border Services is an asset
Why choose Paladin?
• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Work today, get paid today-daily pay available
• Additional perks

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid G Licence
Valid Certification in First Aid, CPR and AED
Valid Security License
Management of Aggressive Behaviour (MOAB)
Use of Force
Minimum 1 year of Security Supervisory Experience
3 Year Driver Record

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift, 2nd Shift.

Travel is required consistently

Number of Openings for this position: 1