Overview

Job Skills / Requirements

Position: Security Dispatcher

Site: CF Markville Shopping Mall

City: Markham - 5000 Hwy 7, Markham, ON L3R 4M9

Status: Full-Time Permanent

Hours: Rotating Monday to Friday from 0600-1400-1400-2200

Pay Rate: $19.61/hr.

This is a NON-UNIONIZED position.

Site Description:

CF Markville, also known as Markville Shopping Centre in the Cadillac Fairview chain of malls, is a shopping mall of over 140 stores in Markham, Ontario, Canada. It is located at the intersection of Highway 7 East and McCowan Road, and runs along Bullock Drive, located slightly west of McCowan Road.

Job Description:

To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.

Duties & Responsibilities:
• Dispatch security personnel accordingly
• Liason with management, emergency services, police, fire, and ambulance, and staff
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
• Conduct periodic patrols of property either by foot or by vehicle.
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management
Qualifications:
• Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrated a high degree of professionalism
• Must have at least 1 year of prior security experience
• Experience in physical / mall security considered an asset**
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be conformable working in a busy highly populated area
• Must have a clean driver abstract

Certification Requirements (All)

Valid G Licence
First Aid, CPR Level C
Valid Security License
Minimum of 1 year security experience
COVID Double Vaccinated

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift, 2nd Shift.

Number of Openings for this position: 1