Overview

Job Skills / Requirements

Position: Mall Security Guard - Dispatcher

Site: CF Shops at Don Mills

City: North York

Status: Full-Time

Hours: Wednesday - Sunday - 1300-2100

Pay Rate: $19.61/hr

Internal Posting Date: January 20, 2026

Internal Closing Date: January 27, 2026

External Closing Date: February 3,2026

Site Description: Shops at Don Mills Shopping Centre is a premier retail destination committed to providing a safe, welcoming, and enjoyable experience for all guests. As part of the Cadillac Fairview family, we share a vision of excellence, community engagement, and operational leadership in one of Canada's most vibrant retail environments.
PRIMARY FOCUS : The Security & Operations Control Centre Coordinator is responsible for coordinating field security and operations activities while monitoring CCTV, fire, and life safety systems. This role serves as the primary point of contact between site management, contracted security personnel, tenants, and the public, ensuring effective communication and response to incidents and service requests.
FUNCTIONAL RESPONSIBILITIES :
• Dispatch and coordinate security and operations personnelusing two-way communication systems
• Monitor CCTV, alarms, and fire/life safety systems
• Coordinate response to incidents and emergencies, including contacting emergency services
• Maintain accurate logs and reports of security and operational activities
• Review CCTV footage as required for investigations and follow-up
• Respond to incoming security-related calls and inquiries
• Assist tenants and the public with lost and found, access, and general security matters
• Coordinate contractor access, ID issuance, and safety compliance
COORDINATION RESPONSIBILITIES:
Provide verbal or written direction, or both, (as authorized) to the Contractor's Personnel and where appropriate, the Manager's operations personnel in respect to the following:
• Coordinating the field activities of security personnel, including issuing patrol duties, assigning calls for service, allocating breaks and dispatching personnel as required;
• Coordinating the activities of security, operations and other site personnel during security- and safety-related incidents via CCTV (if applicable) and two-way communication devices;
• Coordinating security and operations personnel activities in response to actual or potential emergency incidents as per the guidelines set out in the Manager's Standard Operating Procedures; and
• Controls access to the security office and control center area at the Property
TECHNICAL SKILL REQUIREMENTS:
• Working knowledge of Windows-based computing systems and Google docs;
• Proficiency in typing in a timely and accurate manner;
• Basic knowledge of building systems (i.e. HVAC, sprinklers, mechanical systems, etc.); and
• Familiarity with fire/life safety equipment/systems.
INTERPERSONAL SKILL REQUIREMENTS:
• Strong customer service and communication skills
• Ability to make sound decisions under pressure
• Familiarity with fire alarm and life safety systems
• Working knowledge of Windows-based systems and Google Docs
• Strong organizational and multitasking abilities
Prerequisites:
• Valid Security License for the province of Ontario
• Valid First Aid & CPR Level C from a WSIB approved provider
• English (oral and written) fluency is a must
• 3 Years of experience in security is preferred
• Legally authorized to work in Canada
Why choose Paladin?
• Opportunities for training and professional development
• Competitive salary and benefits package.
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today-daily pay available

Certification Requirements (All)

Management of Aggressive Behaviour (MOAB)
Use of Force in Class Training
Authorized to legally work in Canada

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift, Weekends, Wednesday to Sunday - 1300-2100.

Relocation is not provided

Number of Openings for this position: 1