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Manager, Customer-Ecommerce

Posted 5 days ago

Job Details



Job Description

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

The KPMG Customer and Digital Services Practice is growing in Toronto and we are expanding our team to meet the needs of our clients in the area of e-commerce.

If you have consulting experience, value culture and client value above all, have delivered e-commerce strategy and platform implementations, we want to hear from you.

We are looking for experienced consulting leaders who want to be part of part of making KPMG 'the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations'. If you have experience in the areas of: e-commerce strategy, UI/UX design, platform selection, and/or implementations for B2C and B2B organizations we'd like to meet you.

What you will do
In this role you will be a key team member of our growing e-commerce practice. You will bring your experience from successful e-commerce design and implementation projects to help clients shape their e-commerce offering, being primarily responsible for the technical platform design and implementation. You will lead the analysis to define functional, UI/UX, and technical requirements and develop the implementation program for the client's chosen e-commerce platform (Shopify, BigCommerce, Adobe, Salesforce, etc). We are looking for an e-commerce architect who relishes designing and building amazing digital experiences, combining the art of design with the art of technology delivery.
  • This role is about sales, delivery and practice development.
  • Business development: you will support the marketing and support of winning the trust of clients resulting in sold work;
  • Team and project management: you will lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
  • Practice development: you will create followership and can support recruiting, marketing and practice administration as required.
You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

What you bring to the role
  • 5 - 10 years experience delivering client service excellence;
  • 3+ years of relevant experience in working with one or more e-commerce platforms at a professional services firm
  • Have worked in 1-2 of the key industries we serve: Financial Services, Retail, Consumer Products and Government;
  • Experience in delivering project based, milestone driven work;
  • Experience as an e-commerce consultant, support the development of user stories and requirements to support software implementation projects
  • Curiosity and interest in developing your knowledge of eCommerce platforms capabilities and help assess the best choice for a client's needs
  • An ability to collaborate with the UX and UI design teams to produce front-end user experiences
  • An understanding of systems integration / architecture
  • Awareness of the key components and vendor platforms of an e-commerce architecture such as CMS, PIM, OMS, engagement, fraud, etc
  • Capability to guide the development compelling proposals and deliverables in logical and creative ways;
  • Able to prepare for and deliver presentations and facilitate workshops with experience doing so to senior level audiences.

Joining our team means you have achieved a high bar. You will be valued, fulfilled and proud of where you work. If you have big plans, this opportunity will match. KPMG Customer - the clear choice

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here.

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .

About KPMG

KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and 7,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et 7 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.


Banking & Finance

Company Size

5001-10,000 employees

Application closing date is 2024-08-17

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