Financial Crime, Managed Services Manager

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you'll be part of

As a Financial Crime, Managed Services Manager, you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Lead the end-to-end delivery (including project economics) of multiple Strategy, Risk Management, or Fraud projects, comprising multiple resources and teams and ensure the quality of deliverables and clients are satisfied with the work.
• Lead the operational aspects of managed services engagements, with an emphasis on leading production teams focused on know your client (KYC), transaction monitoring, fraud operations, etc.
• Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
• Establish credibility and relationships with prospective clients by demonstrating technical and industry knowledge across Strategy, Risk Management, and Fraud and identify opportunities for assistance .
• Work with technology and security vendors to understand their solution offerings and advise clients on appropriate technologies .
• Acting as a technical reference point for broader Strategy, Risk Management, Fraud , including: First Line and Second Line capabilities e.g., (Know Your Customer, Customer Risk Rating, Enhanced Due Diligence and second line Transaction monitoring, sanctions and PEP screening), in addition to Risk Control Management.
• Provide thought leadership and direction for the Fraud practice and contribute to the Intellectual Property of the firm by driving the development of toolkits, methodologies, accelerators and training.
• Involvement with practice development, coaching and mentoring junior members of the team.

Experiences and skills you'll use to solve

• Consultative selling experience across the Financial Services Industry, with a focus on Strategy, Risk Management, and Fraud
• Experience with identifying and addressing client needs - building solid relationships with clients; approaching clients in an organized manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks
• Demonstrate ability to collaborate and contribute as a team member and leader - understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; proactively seek guidance, clarification and feedback.
• Strong leadership qualities when working in a team and the ability to be recognized as the subject matter expert in each field when our client requires
• The ability to be seen as a role model for junior members of the team and provide guidance and coaching to the team
• Clear, articulate and confident written and verbal communication skills, including client reports and presentations, papers and articles
• Demonstrable presentation skills, including the ability to speak in public
• Strong analytical and problem-solving capabilities
• Experience in AML or Fraud program implementation, transformation, or AML or Fraud technology implementation
• Experience in the development and delivery of large-scale transformation initiatives
• Demonstrate strong knowledge of market trends related to Fraud procedures, policies and technologies
• Development of practical solutions to Strategy, Risk Management, and Fraud related issues and guide clients on the appropriate actions to ensure continued compliance and enhanced efficiency
• Develop and implement risk assessment and due diligence to identify and mitigate client risk exposures

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.