Cyber as a Service, Device Management Senior Manager

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.
Meaningful work you'll be part of

As a Cyber as a Service, Device Management Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
• Oversee their respective operations and act as an escalation point of contact
• Approve the final reporting and documentations
• Manage shifts schedule and on-call as required
• Responsible for team's work quality and overall use of resources and initiation of corrective action where required for their operations
• Participate in business development opportunities
• Responsible for device management and client experience and quality
• Ensure incident triage identification, assessment, reporting, communication, mitigation and monitoring are handled with due processes and quality
• Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives
• Coordinate with stakeholders, build and maintain positive working relationships with them
• Ensure team follows on incident triage identification, assessment, reporting, communication, mitigation and monitoring are handled with due processes and quality
• Ensure team complies with SLAs, process adherence and process improvements to achieve operational objectives
• Develop and improve processes to strengthen the current device operations framework, review policies and highlight the challenges in managing SLAs, initiate corrective actions where required for Digital Resilience Center
• Lead team to develop use cases for systems monitoring and be available for escalation calls from Tier 2
• Actively mentor and coach team members to their highest potential
• Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards

Experiences and skills you'll use to solve
• Experience building and maintaining Linux or BSD software package repositories
• Experience in security device management including SIEM platforms and/or other security devices including Firewall, Anti-Spam, Web Proxy and EndPoint Protection
• Extensive experience in MSSP environment
• Prior experience in systems administration and network administration
• Hands-on experience with two or more of the following technologies: Cisco Iron-Port, ProofPoint, Splunk, LogRhythm, QRadar, Azure Sentinel, ArcSight, Palo Alto Cortex, McAfee EndPoint Protection, Illumio, Forescout, Palo Alto Firewall, Cisco ASA, CheckPoint, Claroty, Tanium, Crowdstrike
• Proficiency in Incident Management and Change Management
• Consulting experience in a Big 4 or similar is an asset
• Technical designations such as CISSP, CISA, CISM, OSCP, CEH, ECSA, GPEN, GWAPT, CCNA, CCNP, CCIE will be considered an advantage
• Knowledge of various operating system flavors including but not limited to Windows and, Linux
• Excellent communication and leadership skills
• Ability to handle high pressure situations with key stakeholders internally and externally
• Good analytical, problem solving and interpersonal skills
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc .

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

Category

Customer Service and Support