Customer Service Representative Work From Home

Posted 2 days ago

Apply Now AI Interview Copilot

Job Details

Full Time

Location

Toronto, ON Barrie, ON

Salary

dollar sign 30 to 40 per hour

Job Description

A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings.

A Customer Service Representative’s primary duty is to deliver great customer service. They often have the following customer service responsibilities:

Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides