Customer Service Specialist

Posted Yesterday

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Job Details

Full Time

Location

Toronto, ON Ottawa, ON

Salary

dollar sign 30 to 40 per hour (plus commission)

Job Description

We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. we for a Customer Servies Representative that can speak either of this languages Spanish, French, Hindi, Chinese, Portuguese and English

Sound like you? We want to speak with you!

What Will I Be Doing?

Answering phones, emails, and live chat from customers
Professionally responding to customer inquiries
Identifying, escalating priority issues, and reporting to high-level management.
Following up on complicated customer interactions where required.
Recording details of customer interactions (proficiently and accurately)
Develop rapport with customers, with an upbeat and positive attitude
Offer solutions- not excuses

What qualities do I have?

Excellent customer service attitude.
Ability to engage and tailor interactions with each customer, making their experience exceptional
Friendly, confident, and a self-starter
Strong verbal and written communicator
Positive and quick troubleshooter

What qualifications do I need?

Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
Excellent grammar, punctuation, and spelling (required)
Fluent in English and either of this languages Spanish, French, Hindi, Chinese, Portuguese (required)