Customer Service Representative

We are looking for a Customer Service Representative to join our team in our office. Candidate must be self-motivated, detail-oriented, organized, and able to multi-task in order complete daily tasks effectively and efficiently.

The focus of this role is to assist the managers on a wide range of tasks, including but not limited to performing clerical and administrative functions, scheduling internal and client project appointments, receive and send documents (i.e. quotes, invoices, emails, scopes of work), updating the CRM, create necessary tickets for the internal departments and create a positive working relationship with our clients while addressing client issues and responding to questions.

Responsibilities :

• Draft correspondences to customers, create quotes and other formal documents
• Greet and assist guests that come to our office
• Answer inbound telephone calls, chats, and emails and transfer them to the appropriate team members.
• Plan meetings with clients to better understand their needs in order to provide a good solution.
• Create appropriate quotations of products/services for clients. Once sent follow up, update and follow the sales cycle through to completion.
• Ensure Delivery to clients. Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Plan and schedule, installations, appointments, and events
• Plan prepare and schedule the team and clients for projects
• Develop and implement organized digital and physical filing systems
• Perform all other required office tasks
• Order office supplies and update the inventory system.
• Follow up with clients for payments
• Follow up with clients and third parties to keep projects in line with deadlines
• Update and maintain CRM records.
• Engage with necessary internal resources such as the Project Manager and other company departments; engage outside resources such as vendors, partners, and customers.
• Review documents, set deadlines, work with Management to schedule the installation team if necessary, assign tasks for yourself and any other teammates involved, and making sure all tasks are done in a timely manner
• Ensure the showroom is prepared for all meetings.
• Prepare Showroom daily and Shut it off nightly (ie Lights, Blinds, shipments, etc)
• Be proactive and self-managed
• Proficient in Office Applications and Adobe Acrobat
• Strong organization and time management skills
• Strong attention to detail and follow-up
• Deadline focused and able to work under time constraints
• Ability to work independently and manage multiple projects
• Must be able to communicate effectively and in a constructive manner with management, peers, and other coworkers
• Develop positive working relationships with clients
• Experience in how to communicate with vendors