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Amazon
Amazon

Customer Service Analytics

Posted 21 hours ago

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Job Details

Part Time

Category

Accounting Administrative Sales and Marketing

Location

Toronto, ON

Salary

dollar sign96,400 to 125,300 per year (plus commission)

Job Description

We are seeking a detail-oriented and analytical Part-Time Business Intelligence Engineer to support our Customer Service Analytics team in a fully remote capacity. In this role, you will help transform complex data into meaningful insights that support strategic decision-making and operational performance.

This position is ideal for a professional who thrives in a flexible remote environment, enjoys solving business problems through data, and can independently manage reporting and analytics initiatives while collaborating with cross-functional teams.

Key Responsibilities

  • Design, develop, and maintain dashboards, reports, and KPI tracking solutions

  • Analyze business performance data and provide actionable insights to stakeholders

  • Support monthly business reviews and executive reporting processes

  • Identify trends, anomalies, and opportunities through data analysis

  • Automate reporting workflows and improve reporting efficiency

  • Create clear and visually effective data presentations using BI tools

  • Collaborate with business leaders, analysts, and technical teams to support strategic initiatives

  • Ensure data accuracy, consistency, and governance across reporting systems

  • Document reporting processes, business logic, and analytics methodologies

QualificationsRequired Qualifications

  • 3+ years of experience in business intelligence, analytics, or data analysis

  • Strong SQL and database experience with platforms such as Redshift, Oracle, NoSQL, or similar technologies

  • Proficiency in Excel and data visualization tools such as Tableau or equivalent BI platforms

  • Strong analytical thinking and problem-solving skills

  • Excellent written and verbal communication skills

  • Ability to work independently in a remote environment and manage multiple priorities

Preferred Qualifications

  • Experience supporting executive reporting and operational analytics

  • Familiarity with data governance and reporting best practices

  • Experience working with cross-functional stakeholders and leadership teams

  • Background in media, technology, entertainment, or subscription-based industries

  • Experience improving reporting automation and data accessibility

Work Arrangement

  • Part-time remote position

  • Flexible working hours based on project and business needs

  • Collaborative and supportive team environment

  • Opportunity to contribute to high-impact business initiatives

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment based on skills, experience, and qualifications.

About Amazon

Join one of the world’s most customer-obsessed companies and build a career where innovation, growth, and opportunity come together. At Amazon, we are looking for motivated, reliable, and team-oriented individuals who are ready to take on exciting challenges and grow in a fast-paced environment. Whether you are starting your career or looking for your next step, this is your opportunity to be part of a workplace that values learning, performance, and development. You will work alongside diverse teams, contribute to meaningful projects, and be supported with training and tools designed to help you succeed. We offer flexible roles across different departments, with opportunities to grow into long-term careers. If you are hardworking, detail-oriented, and eager to learn, we want to hear from you.

Industry

Marketing, PR and Advertising Retail Transportation and Warehousing

Company Size

10,000+ employees

Visit Profile

Application closing date is 2026-07-27

Current Openings

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