Call Center Representative (Remote)

Position Summary:

Call Center Representatives are at the heart of our business and play a critical role in helping the company succeed. We are seeking energetic and motivated individuals to join our team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Representatives will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Representative will use various web-based systems to answer customer inquiries.

Essential Duties and Responsibilities:

Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
Document each customer’s inquiry information into a database.
Verify customer’s information, making corrections and updates as needed.
Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
Follow-up with callers as necessary.
Use statistical contact center data to make improvements to performance.
Outbound calling for surveying to obtain client specific information.
Shift and Schedule adherence.
Minimum Requirements:

High School Diploma or GED. Associate’s degree preferred.
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs.
Ability to sit for extended periods of time.
Ability to successfully pass a background investigation and drug screen.
Conditions of Employment:

Successful completion of pre-hire testing
Successful completion of background check and Drug Screen is required for this position.
Must be able to provide proof of education such as a high school diploma, GED, or college transcripts.
Must be able to provide proof of two valid and in-date forms of ID.

Daifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.

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