Voice & Video System Admin II

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for:

Rogerstogether withComwaveis looking for a highly motivated full-timeVoice and VideoOperationsII in our Service Operations team.

This Voice and VideoOperationsroleis responsible forthe operation and maintenance of our Voice and IPTV Services supporting both internal and external customers.Comwaveprovidesa great learning opportunity working with a wide variety of system and network infrastructure services. It is expected thatthe Voiceand VideoOperations IIhasa sufficient level of knowledge and experience in Voice and Video Service Provider Environment.Comwavewill provide training on technologies asrequired.

What You Will Be Doing:

• Operates Voiceand IPTVnetworking environment byimplementingconfiguration;executinginstallation; enforcing system standards.EnvironmentconsistsofVoiceCore andEdge,SS7 and TDM Network, IPTV Content (Aggregation & Delivery) Network, Headend and Middleware which includes Core Network, Access Network, Distribution Network and Viewing Devices.

• Provide Level 2 Support to allFront-lineteams, Network Operations Centre, Business & Residential Technical Support for allComwaveservices. This will encompassvery complexsingle user cases as well as network-wide related cases relating to Voice and IPTV services.

• Updates job knowledge byparticipatingin educational opportunities; reading professional publications;maintainingpersonal networks; participatingin professional organizations.

• Share a24/7weeklyon-call rotation with Network Administrators(1 week on,5weeks off).

• Share a weekly planned overnight maintenance duty with Network Administrators(1 week on,5weeks off).

• Work closely with theSystem, Voice, IPTV andNetworkEngineering teams on service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and documentation.

• Work closely with commercial vendorsand carriers for escalating service,applicationand configurationrelated issues/questions.

• Provide ongoing trainingdocumentationand hands-on guidancefor alert handling procedures to Network Operations teams.

• Assistin the provisioning of complex services for Wholesale/Business clients.

• Responsible for providing root cause analysis for all network-wide events that affectIPTV and Voiceservice uptime.

• Responsible for escalating design level related issues with encouraged solutions toengineeringteams to better the overall delivery of services to customers.

• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
  

What You Bring:

• Experience working withVoiceproducts in a large enterprise or service provider environment.Such equipment could include:Metaswitch,Broadsoft,Ribbon/Genband,OracleAcme Packet, AudioCodes, Sonus, Cisco,and more.

• Experience working with IPTV products in a large enterprise or service provider environment.Such equipment couldinclude:IPTV Head-ends, Set-top-boxes, DRM, CDN, and more.

• Knowledge Video and Audio delivery technologies such as HLS or DASH. Should be able to troubleshoot and diagnose issues related to IPTV services.

• Working knowledgeof diagnosingIPTV and Multicastrelated issuesusing tools such as Wireshark/Tshark,Netflow, IPTV Monitoring systems,etc.

• Experience working with Network Monitoringsystemsto diagnose incidents or chronic problems.

• Working knowledge/abilityof diagnosing network related issuesusingtools such as Wireshark/Tshark.

• Working knowledge inVoIP/Voiceprotocols includingSIP, SS7, SIGTRAN,Megaco, RTP, etc.

• Working experience with Microsoft Teams and Office 365 environment and MS Teams Direct Routing.

• Working experience with Cisco Web Ex forBroadworksandWeb ExControl Hub.

• Working experience with optical equipment and lighting darkfiberan asset.

• Understanding the networking requirements as they pertain to VoIP/Video andHomeInternet users.

• Able to work ina very fastpaced environment and provide significant contributions both individually and as part of a greater team.

• Able to learn and adapt to new services, systems, and technologies in anever-growingtechnical infrastructure.

• Certified in Voice/IPTVdomain;or equivalent experiencepreferred.

What's In It for You

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts:Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path:self-driven career development program
  • Rogers First:priority in applying to internal roles of interest
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:61 Wildcat Road (7883), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Systems Administration
Requisition ID: 333276

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Technology

Location:
Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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