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Vendor Mgr III

Toronto, ON
Full Time
6 days ago
Company Overview

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Department Overview
As part of the Innovation, Technology and Shared Services (ITSS) organization, the ITSS Vendor Management Office (VMO) is accountable for managing third party relationships/engagements and ensuring compliance with Third Party Risk Management Policy, Standard and Framework across US and Canada.

Job Description
Manage multiple vendor relationships for supporting the business' strategic goals and objectives across ITSS
• Facilitate phases of the Third Party Risk Management Lifecycle, and ensure compliance with TPRM Policy, Standard and Framework
• Accountable and responsible for timely completion of Third Party Inherent Risk Assessments for new/changing third party relationships and other required assessments and deliverables, including review/approval from key stakeholders
• Accountable and responsible for monitoring vendor performance and risk, via reporting/dashboards/governance routines
• Accountable and responsible for risk and issue management, escalating and tracking vendor issues per TPRM Issue management requirements, partnering with the business to drive remediation plans on non-performing metrics or issues
• Manage timely renewal of all contracts; Participate in/facilitate contract renewal and negotiation process, working with internal partners (Legal, Sourcing, Contracts) as well as business partners to ensure contracts and agreements maximize our values, meet business objectives, regulatory requirements, mitigate risks and meet the TD policies and standards
• Ensure strong understanding of contractual terms and conditions, and their commercial implications to the business in order to effectively manage vendor agreement(s) and relationship(s) and ensure adherence to contractual requirements
• Accountable for the quality of advice and support provided to the business and achievement of the lines of business overall objectives in relation to the vendor
• Lead the assessment/development and/or assessment of SLA's, standards, policies, procedures and compliance monitoring plans that maximize customer satisfaction, decrease risk and/or mitigate to the maximum of availability, efficiency and effectiveness
• Collect/Review/Assess audit documentations (i.e. SSAE16, SOC I/II, SIG) and determine next steps for remediation of gaps
• Ensure organized storage of evidence of all activities for audit readiness
• Ensure timely response to and satisfactory results for Internal and External audit requests
• Ensure invoices have invoice processing procedures in place, including billing, invoicing, rebates, performance/penalty adjustments and internal charge backs, where appropriate
• Monitor vendor spend (costs), proactively identifying opportunities to improve cost effectiveness and trends against budget forecasts
• Ensure strong understanding of the Bank's vendor management tools including SAP Ariba and Coupa Risk
• Lead the development and implementation of proactive strategies and tactics in managing issues and relationships
• Build/foster solid relationships and organizational alignment with our business, sourcing, legal and contract partners, ensuring communication channels exist, attending/facilitating meetings and participating in working sessions
• Support ITSS business units in achieving their targets as defined in the Scorecard by contributing to projects, leading initiatives and pro-actively recognizing opportunities for the business to meet these goals
• Develops proposals/recommendations related to vendor services and practices in connection with the vendor(s)
• Works closely and effectively with assigned business partners to ensure their requirements are met
• Deals with a range of complex issues and policies in the management of the vendor(

Highly professional with established relationship building and previous Vendor Management experience and/or working with third parties
• Ability to manage multiple Vendor relationships simultaneously for same or different business partners
• Good working knowledge of sourcing process, tools and methodology
• Excellent communication, presentation and negotiation skills
• Excellent documentation skills; understands the importance of organized evidence storage to ensure audit readiness
• Ability to build effective working relationships with internal and external partners at all levels
• Strong project management, organization and time management skills
• Ability to work well under pressure and within tight timelines
• Ability to multitask and manage competing priorities effectively
• Demonstrated influencing, negotiation, analytical and presentation skills
• Drive and determined attitude to flawless execution
• Demonstrated stakeholder/relationship management and networking skills
• General knowledge of the TD organizational structure including main business groups and their functions
• Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint

Additional Information
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Information Technology