Toronto Pearson Airport - Full Time Ground Transportation Officer

Overview

Job Skills / Requirements

Position Details:

Position: Full Time Ground Transportation Officer

Site: GTAA - Toronto Pearson International Airport

City: Mississauga, ON

Shift Time: Rotating Continental (0730 - 1930 / 1930 - 0730)

Pay Rate: $19.30 - $19.88 / an hour

Internal Posting Date: September 25th, 2026

Internal Closing Date : October 2nd, 2026

External Closing Date: October 6th, 2026

Job Description: Working on assigned shifts, the Ground Transportation Guard - Taxi and Limo will oversee and manage the safe and orderly pick-up of customers using the Toronto Pearson Taxi / Limousine services. Specific duties include but are not limited to:
• Being alert and observant while being outside, standing or walking for an extended period of time in all weather conditions (Rain, Snow, etc.)
• Manage the flow of passengers into authorized vehicles through the inner curb-side location.
• At all times, assist, communicate and update the passenger with commercial vehicle status and/or inquiries
• Assisting and coordinating passenger queuing.
• Deliver the expected service in a consistent, predicable and courteous manner to both passenger and the driver.
• Identify and report commercial vehicle activity that contravenes the GTAA Rules and Regulations and Conditions of Permits for taxicabs and limousines.
• Maintain proper thresholds (number of vehicles required) for each terminal curb.
• Dispatch vehicle(s) to Arrivals curb as necessary to ensure equal wait times.
• Make arrangements for special vehicle requests (e.g. wheelchair accessible vehicles)
• Accurately monitor wait times of guests during peak times and provide a daily Peak Period Passenger Count and wait times.
• Assist with implementation of inclement weather line up
• Ensure work area is clear of obstacles (e.g. baggage carts)
• Maintain communications at all times with fellow Security Guards, Cliental and Paladin Managerial Staff.
• Respond immediately to any emergency and co-ordinate response accordingly based off established procedures.
• Perform duties and tasks assigned by the Security Leadership team and respond to the directions of the client; GTAA.
• Be observant and record all discrepancies, deficiencies and safety hazards/ concerns noted during patrols and take corrective action
• Be courteous and helpful in enforcing all company policies, procedures, rules and regulations.
• Maintain the highest standard of security at all times, being professional in attitude, appearance and application.
• Perform security duties in accordance with established procedures. Ensure they are being conducted within the limitations of any federal, provincial and municipal laws.
Prerequisites:
• Valid Security License for the province of Ontario
• Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Pervious Customer Service Experience required
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB Certification program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UoF/MOAB Certification is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability
• Authorized to legally work in Canada
Why Choose Paladin?
• Enjoy financial flexibility with on - demand, daily pay

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift, 3rd Shift.

Number of Openings for this position: 1