You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Telecom Sales Manager

Toronto, ON
Full Time
Location: Toronto, Canada

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales provides world-leading Communications-Based Train Control (CBTC) and interlocking for mass rail transit applications globally. The Centre of Competence for Urban Rail Signalling is located right before you at mid-town Toronto. As the largest office in Canada, we house a department for every step of the Software Development Lifecycle (SDLC)! This includes Software, Hardware, Systems Design, Verification & Validation, Operations, etc. The supporting corporate shared services teams in Finance, Human Resources and IT is also located at the office. Our office space was designed to provide a sustainable, healthy workplace that expresses TRSS's brand while increasing collaboration. Features include Greenguard furniture, EnergyStar appliances, low-emitting adhesives, sealants, and sliding glass doors on internal offices provide daylight and views to the outside. Come join the big Transport family, here in Toronto!

The Telecom Sales Manager in Mobility Connectivity Solutions (MCS) in Thales will be responsible for managing the business and technology relationship with a set of assigned accounts aiming at growth. They should have the ability to handle a fast-paced business environment and work collaboratively under tight deadlines, with a range of positions and levels of authority. They should have a strong technical background and possess the qualities of excellent communication skills, organizational talents, as well as efficient, conscientious, and
reliable work habits.

Key Responsibility
  • Promotes and sells the full MCS Products & Solutions including advanced complex solutions for potential opportunities;
  • Takes in orders (sales function) through actions, ranging from pre-sales in cooperation with the KAMs/AMs (for Platinum and Gold accounts) and Business Development teams up to the end stages of sales finalization.
  • In charge of summarizing and monitoring sales forecasts.
  • Promotes and sells the full MCS Products & Solutions including complex solutions. Manages the overall sale process including, change requests and partners.
  • Runs sales teams and ensures that the necessary interaction takes place with the Countries, in particular through Opportunity pipeline Reviews, Sitcom meetings and Business Forums;
  • Supports the definition of the sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific customer, working in conjunction with the KAM/AM ;
  • Ensures customer satisfaction in cooperation with the KAM, through appropriate initiatives, addressing problems and complaints on a case-by-case basis.
  • Captures information on aspects such as risks & opportunities, marketing and sales to share in the Unit ( incl. with Bid/project teams), develops awareness of customer environment;
  • Able to successfully negotiate the terms of an agreement and close sales in line with expectations.
  • Ensure cash collection
  • Must have a deep technical expertise in overall technology and specifically digital security domains.
  • Must be able to develop a trusted advisor relationship on strategic digital security technology and business aspects with key customer executives and stakeholders
  • Responsible for the sales for a portfolio of accounts to reach the company's objectives
  • Must be able to utilize your industry network to identify new business opportunities within existing accounts
  • Responsible for creating short range and long range plans for the assigned key accounts and present those for approval to MCS leadership.
  • Lead a cross functional team dedicated to your accounts - system architects, technical consultants, customer service, operations and technical delivery teams.
  • Must be able to manage and solve conflicts with clients
  • Responsible for establishing budgets with the client and company as well as forecasting and tracking key account metrics
  • Must be able to assist with high severity requests or issue escalations as needed
  • Must be active in Trade Associations, Market Research and Product Development

Required Skills and Experience
  • Bachelor in Computer Science, Electrical Engineering, Telecommunications or a related field and or equivalent work experience can be substituted for degree .
  • 5 yrs of Telecom experience with customer interfacing position
  • Deep Knowledge of the Telecom (incl 5G), IT and digital security market segments
  • Experience in Salesforce

Preferred Qualifications
  • MS / MBA strongly preferred
  • 3 yrs experience working in sales

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.