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Technical Customer Service Team Manager - TELUS Health

Reference ID: HEA03602-18

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Toronto, ON
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Full Time
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Health Care

Join our team

Here's the impact you'll make and what we'll accomplish together

TELUS Health is looking to fill a position for Team Manager - Technical Customer Service within our Pharmacy Solutions, Customer Experience (CE) Toronto team.

The selected candidate is responsible to coach and lead frontline team members, meet or exceed key performance indicators and identify and implement improvement opportunities.

Here's how
    •Team Managers are responsible for team growth and management •Provide day-to-day coaching, direction and leadership to frontline team members •Performance management and development •Facilitate team meetings •Identify and communicate potential operational improvements to the Operations Support Manager to enhance customer experience •Implement and track appropriate performance objectives and measures to support team members and customer satisfaction while maintaining operational excellence and cost effectiveness


You're the missing piece of the puzzle
    •Ability to lead, coach an motivate a team to effectively increase performance results and achieve desired results •Ability to plan, organize and prioritize own time while accomplishing tasks in a cost-effective manner •Strong interpersonal and communication skills, as well as a strong command of the English language •Punctual and reliable •Excellent organizational and time-management skills •Strong coaching ability and conveys patience •Exhibits strong coaching abilities and focuses on the best interest of the team •Flexible to change and resilient to stressful situations •Ability to adapt quickly to change •Approachable with strong leadership skills

    •Post-secondary education in a related field or equivalent work experience is an asset •Successful experience in leading teams •Expertise using the Kroll application is an asset •Pharmacy knowledge is an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Posted: August 20, 2018
Closes: October 3, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...