Team Manager, NHC

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

This position is responsible for the successful management of a team ofNew Home Construction Specialists, with a primary focus on selling Rogers' products and services to residential customers. The New Home Construction Team Manager plays a critical role in developing sales strategies and driving results through multiple sales channels. This position reports to the Senior Manager, MDU and NHC Sales.

What you'll be doing:

• Manage and develop sales staff to ensure all budget targets are met for Broadband, TVE, Revenue, and Wireless
• Contribute to the establishment and ongoing development of a high-performing New Home Construction Sales team culture, managing multiple streams of work while fostering strong team engagement
• Act as an innovator and collaborator to drive expected sales results
• Motivate and provide strong leadership through performance management practices, including quality evaluations, individual sales plans, and ongoing coaching
• Provide guidance and monitoring of New Home Construction Specialists' productivity
• Ensure multiple selling avenues are optimized, including outbound calling, face-to-face selling, lobby events, and full utilization of all qualified leads
• Demonstrate the ability to accurately forecast lead volume and sales performance
• Lead the hiring, onboarding, and development of New Home Construction Specialists
• Drive continuous improvement in programs, processes, and procedures for all representatives
• Role-model best-in-class sales behaviors at all times
• Ensure strict adherence to Salesforce usage, including 100% lead disposition compliance
• Ensure all team members complete required sales training and certification programs
• Execute sales plans to achieve sales and revenue targets
• Collaborate with the CMA group to maximize sales opportunities and improve lead accuracy
• Partner with the Senior Sales Manager to develop and execute sales strategies
• Proactively identify and recommend program, process, and training enhancements to support increased sales and multi-product selling
• Engage key stakeholders and functional partners to ensure successful execution of initiatives
• Work collaboratively with the Senior Sales Manager to close process gaps and remove barriers to sales performance
• Identify and highlight cross-channel synergies for implementation within the New Home Construction Sales team
• Promote and represent Rogers' products and brand in a positive, professional manner while contributing to a collaborative team environment

What you'll bring:

• Core Competencies: Customer Focus, Teamwork, Communication, Accountability, Innovation
• Post-secondary education
• Demonstrated ability to drive team performance in a customer-centric sales environment
• Ability to adapt to a fast-paced and evolving work environment
• 3-5 years of telecom industry or sales management experience (asset)
• Availability to work flexible shifts
• Proven leadership, coaching, and team-building capabilities
• Track record of motivating and developing high-performing sales teams
• Bilingual or multilingual abilities (asset)
• Strong interpersonal and communication skills
• Valid driver's license and access to a reliable vehicle
• Strong computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, and handheld devices

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON
Travel Requirements: Up to 75%
Background Check(s) Required: Canadian Criminal Record Check and Driver's Abstract
Posting Category/Function: Sales & Door-to-door
Requisition ID: 334175

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Customer Experience

Location:
North York, ON, CA Mississauga, ON, CA Brampton, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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