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Sr. IT Support Analyst

Full Time
6 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

Job Description

About This Role
We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:
  • Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
  • Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
  • Research application issues and opportunities, recommend changes, oversee execution, have the ability to make small-medium code enhancements , bug fixes and keep accurate documentation.
  • Review code , design changes in the application with the engineering team
  • Use meaningful metrics to monitor environment performance, availability.
  • Provide expertise analyzing and troubleshooting large-scale production systems.
  • Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
  • Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, with reliability and scalability in mind.
  • Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
  • Participate in on-call rotation with the team.


What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
  • Undergraduate Degree or Technical Certificate.
  • 5-7 years relevant experience.
  • Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
  • Pays attention to details and strong troubleshooting experience with web applications built on various backend and front-end programming language like Java , Spring Framework , Angular
  • Knowledge on database like MS-SQL , Oracle
  • Knowledge of monitoring tools like Splunk, Dynatrace, Datadog and be able to use them to triage and create alerts/dashboard.
  • Knowledge of any CMS solution like Adobe Experience Manager , SDL Tridion.
  • Strong focus on Security and able to research on vulnerabilities and provide solutions.
  • You are passionate about reliability practices and identifying root causes and implementing targeted and controlled remediation plans.
  • Strong interpersonal communication skills and can work effectively various IT resources and business stakeholders.
  • Possession of effective change management discipline.
  • Willingness to work and research on new technology topics.
  • Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
  • Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.

Nice To Have
  • Awareness of Cloud platforms - like Azure , AWS.
  • Awareness of CDN technologies like Verizon , Akamai
  • Familiarity with Devops ; Continuous Integration and Continuous Delivery
  • Understanding of Network - Firewall , Load Balancer, DNS

Additional Information

Join in on what others in TD Technology Solutions are doing:
  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
  • Learn voraciously, stretch your thinking,



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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About TD

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million custom...

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Banking & Finance
10,000+ employees