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Rogers Communications Canada Inc.

Sr. Business Systems Analyst

Location
Toronto, ON
Details
Full Time
An hour ago
Come play a key role in building the future of Digital products for Rogers! Everyone wants to be part of a transformational team - and that's exactly what we're building. A team that innovates and a team that wins.
 
At Rogers we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and 5G Wireless team. Collectively, we touch 30-million of Canadians every month!
Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We're also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion - find out more at www.allinforequity.ca.
 
As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.
 
Are you up for the challenge and the fun?  If so, consider the following opportunity!
 
What you will do:
  • Produce detailed functional, design and integration specifications that satisfy user requirements and adhere to development standards.
  • Assist with the implementation of new programs or systems into the production environment.
  • Review application software problem reports to provide explanations or programming changes as required.
  • Preparation of testing guidelines, system documentation including Requirements Matrix and Solution Design Specification documents.
  • Assist with acceptance testing and the planning and coordination of system deliverables.
  • Post implementation support and review.
  • Lead document permanence, organization and structure.
  • Communicates effectively with meaningful and articulate verbal discussions.
  • Creates clear and coherent written materials.
  • Synthesizes information into succinct, concise and logical summaries and reports.
  • Takes ownership for high quality internal, external, ITS and business unit stakeholder communications.
  • Assist in the development and implementation of templates, procedures and processes as part of the continuous development of the Strategy, Data & Partnerships team.
     
 
What you will bring:  
  • Degree in Business, Computer Science, BSA Certification or equivalent preferred.
  • Retail Experience preferred
  • 5+ years business analysis experience.
  • 5+ years of demonstrated experience eliciting, gathering and documenting requirements, including JAD coordination and use case identification.
  • 5+ years of demonstrated expertise in customer experience, and advanced knowledge of IT and business processes.
  • 5+ years of experience with system development tools and techniques, application planning and strong problem solving and troubleshooting skills.
  • Demonstrated experience with Program Management Business Process Management and Software Development Lifecycle methodologies (Waterfall and Agile).
  • SFDC user/administrator skills (including using permissions, roles, profiles, queues, security setup, views, and page layouts)
  • Experience with fundamental web technologies.
  • Strong inter-personal and organizational skills.
  • Highly effective written and oral communications.
  • Customer oriented positive and enthusiastic attitude.
  • Hands on self-starter who is comfortable in a technical environment.
  • Ability to work effectively and independently on multiple simultaneous tasks within a fast paced high tech customer service oriented environment.
  • Significant experience working with external vendors.
  • High level of energy and strong passion to lead team members to successful completion of projects requirements and to ensure the delivery of value and positive customer experience.
  • Creativity, flexibility and an ability to manage time and reset priorities in a dynamic environment.
  • Superior skill set, including analytical thinking and problem solving, presentation and facilitation, relationship building and proficient probing, listening and positioning skills.
 
Here's what you can expect in return:
  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the "what" and the "how" 
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.) 
 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Drive (097), Mississauga, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Information Technology
Requisition ID: 241173
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what's right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

 
Posting Notes:  Digital Media 

Job Segment: Systems Analyst, Program Manager, Network, Computer Science, Telecom, Technology, Management
Location: Toronto, ON, CA Mississauga, ON, CA
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Category
Information Technology Management and Executive