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Sr. Business Systems Analyst

Toronto, ON
Full Time
3 days ago
What is the opportunity?

Are you an individual who is interested in making an impact to a platform used across the entire enterprise? Are you also looking to work in an agile environment which can provide the opportunity to utilize or enhance your cross-disciplinary skills? The Sr Business Systems Analyst partners with IT and assigned business line(s) to assess, research, analyze, develop and document business and systems needs to support the Systems of Engagement Transformation team which is committed to improve users satisfaction and efficiency within the ServiceNow platform. This individual will be able to work across multiple disciplines - business analysis, development, and quality assurance to augment their day-to-day tasks and assist the team holistically.

What will you do?

  • Perform requirements stakeholder analysis to identify impacted or influencing groups and stakeholder requirements responsibilities; develop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates; manage risks, assumptions and constraints for requirements, and communicate to appropriate parties; define the business analysis approach including tasks and deliverables based on the project and delivery methodology; lead requirements prioritization and leverage techniques to drive out business priorities; facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
  • Apply advanced elicitation and analysis techniques to ensure relationship between scope, detailed requirements, and testing through to implementation; communicate the impact of changes through cost-benefit analysis taking into consideration time, effort, and business priorities
  • Support the development of the end-user documentation and training; provide guidance and support to build the capabilities of the other team members and colleagues; support the consistency of standards and adherence to enterprise requirements methodology within own BA team; effectively communicate and build rapport with team members and stakeholders
  • Leadership and Relationship Management
  • Identification and end-to-end delivery of continuous improvements of processes
  • Will function in an agile team environment and may be involved in assisting in multiple roles - executing test scripts and completing small to medium development tasks creating workflows utilizing ServiceNow orchestration, UI design, ACL, and business rules

What do you need to succeed?

Must haves

  • Proven experience with various project delivery methodologies such as Waterfall, Iterative and/or Agile
  • Experience in requirements planning and prioritization including stakeholder analysis and effort estimation
  • Requirements elicitation techniques such as Document analysis, Interviews, Facilitated workshops, Observation, Prototyping, Focus groups, Surveys and Documentation
  • Requirements management and communication - requirements walkthroughs; scope and change management; traceability; configuration management, Backlog Management
  • Working experience with IT Development and IT Service Management processes
  • Working experience with ITIL best practices and procedures
  • General technical understanding/experience in a variety of hardware and software platforms

Nice to haves

  • HTML or HTML5, SQL, JAVA script
  • Experience driving requirements definition through Design Thinking exercises
  • Experience building and executing testing scripts
  • Experience as a technical analyst on hardware and software platforms
  • Working knowledge of ServiceNow

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to building close relationships with the business
  • Access to a variety of job opportunities across business and geographies

Learn more about RBC Tech Jobs

About RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries.For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

City: Toronto
Address: 155 Wellington St West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%):0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 06/19/2021
Req ID: 370756

Posting Notes:
Information Technology