You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Sr Business Insights Analyst

Toronto, ON
Full Time
3 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

As a member of the Branch and Customer Assistance Data and Analytics team, you will be responsible for providing subject matter expertise on the Ready Advice Center, a proactive outreach center for customers in financial hardship, analytical interpretation, collateral/ visualization reports and dashboards, and insights to recommend actions that will enable sound business decision and/or resolve complex business problems. You will identify opportunities to drive business growth & value.

Job Description

o Apply understanding of respective business strategies to produce relevant and meaningful data analysis and materials to support the creation and maturation of the Ready Advice Center goals and objectives
o Develop analysis and proper dashboards to illustrate business trends and identify areas of business opportunities, focusing on the Ready Advice Centre
o Produce insights and recommend business actions to support business strategy and/or solve business problems
o Work in partnership with various functional areas (Customer Assistance, Risk) to provide day-to-day support and delivery of analytics
o Execute with excellence on key programs / plans and data requests accurately and within a timely manner
o Represent the Branch and Customer Assistance Data and Analytics team as an analytics & insights professional and key resource
o Act as a bridge to translate business requirements to analytics and reporting needs for a given domain while leveraging tools/ techniques/ methods that can be easily interpreted by the target audience
o Provides day-to-day support and delivery of analytics insights and collateral
o Identify and investigate data/analytics related issues
o May be required to educate/train Customer Assistance business users on how to integrate analytics into decisions
o Build business requirements and facilitate project execution to develop insights
o Utilize both quantitative and qualitative methodologies to interpret and present data effectively and clearly
o Prioritize and manage own workload to deliver quality results and meet assigned timelines
o Support a positive work environment that promotes service to the business, quality, innovation, and teamwork; ensure timely communication of issues/ points of interest
o Establish effective relationships across multiple business (Customer Assistance, Risk) and technology partners, program, and project managers
o Work independently as the senior analyst / subject matter expert and may coach and educate others

o Undergraduate degree or technical certificate
o 5+ year of relevant experience
o Proficient PC skills including a strong competency in a variety of analytical and reporting software packages (i.e., Tableau, Excel)
o Advanced knowledge of programming languages (i.e., SQL/ Python/ SAS, R)
o Ability to navigate multiple platforms and different data environments
o Strong analytical and program solving skills are required to interpret data and draw conclusions
o Excellent written and verbal communications skills
o Knowledge of Pyspark and Hadoop ecosystem



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Information Technology