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TD

Sr Business Insights Analyst

TD
Location
Markham, ON
Details
Full Time
6 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Department Overview

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD's strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.

The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.

The Canadian Performance Management (CPM) team operates within Enterprise Protect in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environment.

Job Description

This role will be responsible for developing, implementing and monitoring strategies to manage evolving fraud trends, taking into consideration TD's risk appetite and customer and operational experience. The Strategist should display a deep fraud and process expertise, and to leverage that knowledge to:

• anticipate and explain potential fraud risks associated with strategic initiatives across TD
• help design policy, process or strategic changes to enable the bank to safely deliver it's strategic roadmap
• provide deep fraud and process expertise into solving larger, Fraud-driven strategic initiatives
• identify emerging fraud trends and develop defenses against emerging and in-market fraud trends
• understand and actively managing the operational impacts of our fraud defense strategies
• Think horizontally to build and implement solutions that provide value to our Fraud Strategy teams and partners

The successful candidate will work collaboratively with a diverse team of operational agents, Fraud solution developers, data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.

Accountabilities:
Fraud Management
• Accountable for fraud loss targets and the customer experience
• Reviews daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and customer experience
• Strategizes on adjustments to shifting network rules, liability requirements or other exogenous factors
• Owns the strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change Management protocols
• Supports case valuation and prioritization to optimize fraud management
• Are a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements
• Provide ad-hoc analysis to support decision-making at the executive level
• Design champion / challenger strategies that lead to ongoing learning and improvement
• Expected to leverage that subject matter expertise to independently investigate new, high-risk exposures under very tight timelines
• Produce timely diagnostics to identify system, strategy and operational issues
• Participates in defect analysis to identify and remediate coverage gaps
• Provides end to end fraud cycle support to all strategy teams for advanced technical builds and consultation for continuous improvement
• Identify, track, and provide solutions to ongoing fraud vectors and cross-portfolio threats
• Think forward and provide early gap mitigation to emerging threat vectors globally
Partner Support
• Works with business partners to understand new intent, and to identify the incremental fraud risks associated with that intent
• Collaborates with business partners to develop solutions that minimize fraud risk while enabling business partners to achieve bank strategic priorities

Requirements
• Occasionally provides IT release support to ensure projects reliably deliver on fraud requirements
• Support the continuous improvement agenda for our operational partners
• Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.
• Act as a subject matter expert and represents the team or bank at project meetings or industry forums

Requirements:

• Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics/statistics computer science), preferably from a STEM program
• 2+ years' experience in an analytical capacity
• Experience using analytical software tools such as Python, R, SQL, Tableau and Excel for data analysis, automation, and reporting
• In-depth knowledge of data science tools such as NumPy, pandas, matplotlib, scikit-learn/TensorFlow/Keras or equivalent
• Understanding of machine learning methods with experience in deployment and implementation
• Experience with automation tools and proven implementation record
• Ability to quickly and independently structure and deliver on new problems not previous tackled by the bank
• Demonstrated analytical, modeling and problem solving skills
• Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
• Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
• Ability to take initiative and work independently under tight timelines
• Ability to work collaboratively and build relationships
• Ability to effectively manage multiple projects and priorities simultaneously
• Motivated to constantly strive to find innovative ways to enhance capabilities
Preferable
• Experience in fraud management is an asset
• Knowledge of machine learning is an asset
• Automation experience is an asset
• Knowledge of fraud detection platforms is an asset
• Agile experience is an asset

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Category
Information Technology