Sr Analyst 5GHI Cx Retention

Sr Analyst 5GHI Cx Retention

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we're looking for:

The Sr Analyst, Customer Retention reports to the Sr. Manager, Customer Retention and will execute retention strategies and programs designed to reduce customer churn and increase revenue from existing 5GHI Internet (Wireless Internet) customers. This involves executing on reactive and proactive initiatives (short, medium and long term) to address customer pain points, uncovering opportunities to target new customer segments to reduce customer churn. This role will also support insulating the base by enabling revenue growth or cross-sell opportunities, all while collaborating with key partners to deliver on business objectives.

To impact customer retention across the company, we're looking for someone who can own and manage a portfolio of churn reducing programs, influence other business owners and teams to deliver against the overall target and to continue to improve the use of data driven decisions.

We're looking for a self-starting innovative thinker who enjoys working on new and challenging problems, has a keen strength in understanding the consumer, is strong at executing programs and tactics to drive results.

What you will be doing:

• Work closely with cross-functional team to identify opportunities and execute on key initiatives and tactics
  

• Develop short, medium and long-term initiatives and tactics leveraging data, technology and process to address churn root causes and drive churn reduction;
  

• Focus on executing programs, measuring results and adjusting tactics to deliver on programs;
  

• Work with Manager to evolve Framework based on insights, learnings and program results;
  

• Work with cross-functional team to building requirements for programs (pricing, data, campaigns).
  

What you bring:

• Marketing/Customer base management/Customer Retention/Customer Loyalty experience - key focus on execution of key tactics or treatments
  

• Self-starter with ability to work independently and with a cross-functional team;
  

• Strong problem solver focused on solutions and resolve issues;
  

• Thrives in a fast-paced, ever-changing work environment who has strong priority management and project management skills
  

• Strong attention to detail and data driven decision making; with strong analytical or investigative skills;
  

• Ability to be strong team player who can influence and drive consensus with cross-functional teams
  

• Experience in residential services and/or telecommunications a strong asset
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Credit Check Only
Posting Category/Function: Marketing & Product Management
Requisition ID: 327539

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Corporate

Location:
Toronto, ON, CA Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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