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The Home Depot Canada

Specialist, Local Pro - 8 Month Contract

Toronto, ON
2 days ago
Intro Statement
Do you know what makes The Home Depot the largest home improvement retailer in the world? Our people. We do all we can to empower those within the Home Depot to tap into their potential and make a difference where it matters most for our customers and for themselves. Do you have what it takes to make an impact on the world's largest home improvement retailer?
Discover what it's like to be part of a team responsible for helping millions of people complete thousands of home improvement projects every year. Search corporate careers today.
The Specialist, Local Pro plays a critical role in the execution of all Local Pro programs and processes. Local Pro is a service that connects our Do-It-For-Me customers with Local Pros in their area.

The Local Pro Specialist position will work closely with internal and external teams to drive Pro & customer engagement and program growth. It will feel like a start-up!

Data setup and management: 50%
  • Create new service/occupation articles.
  • Maintain the relationships between Connect me to a Local Pro and Local Pro to Transact articles.
  • Ensure that the services are mapped against the appropriate product articles.
  • Disable ineligible services, to ensure that the customer experience is fluid.
  • Schedule regular connects with Online Merchants to ensure optimum result from CTLP/LPT.
  • Monitor Local Pro to Transact prices and override if the pricing looks incorrect.

  • System Administration and communication: 30%
  • Moderate the system and ensure that flagged activities are monitored and actioned.
  • Validate the GST/PST numbers are being entered by the Pros.
  • Drive context and excitement about the program.
  • Responsible for creating weekly and monthly newsletters to deliver upcoming initiatives and updates to both Pros and Associates.

  • Pros & Customer Engagement: 20%
  • Support Pro onboarding for Pilot programs.
  • Reach out to eligible Pros and educate them about features of the program.
  • Help Pros onboard on to the program and help them with compliance.
  • Obtain feedback from Pros/customers and provide recommendations.
  • Connect with insights and/or UX team to improve app and Pro onboarding.

  • Experience / Knowledge Required -
  • Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets expectation, consistently demonstrates).
  • Bilingual (English and French) written and oral abilities considered an asset
  • A minimum of 2 years of experience in a retail or related environment
  • Ability to coordinate multiple projects concurrently in a fast-paced environment
  • Excellent analytical and research skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Proven record of successful project coordination, problem solving, multi-tasking, ability to operate under pressure and meeting deadlines.
  • Ability to travel 10-20% of the time. Closing Statement
    Thank you for applying to The Home Depot Canada. Our careers allow you to unleash your inner orange to improve the lives of our customers and yourself by helping them to complete their projects. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.
    Management and Executive